[5 Ways] Fix Hulu we’re having trouble playing this error

Hulu is one of the most popularly used streaming platforms. Hulu is an American streaming platform on which in order to avail of its services you will be required to pay the subscription fee. Hulu is owned by Walt Disney Company and was launched in October 2017. Hulu is also available as an app Hulu plus for smartphones, game consoles, and media players.  Although Hulu gives out a great streaming experience there are times when people face errors with Hulu having trouble loading.

Hulu logo image
Image source: Wikipedia

The plans and prices for the streaming service provided by Hulu vary with a different range of prices where no extra cost is included and no cancelation fee is required. Anytime you prefer you can change your plans. There is a plan for students whereby they will be offered less price for an ad-supported subscription, if you wish to apply for it then you can check if you’re eligible.

Hulu even has live Tv whereby due to that it rose to popularity. In Hulu live Tv you have numerous sets of live channels available for streaming. Hulu has a wide range of movies and Tv series. Hulu doesn’t prove its services globally; it is currently based in the United States and only streams in its states.

Have you been facing issues streaming on Hulu?  Read on to Fix Hulu we’re having trouble playing this error.

Why am I getting Hulu we’re having trouble loading this right now?

Hulu we’re having trouble loading this right now is constantly being displayed on your screen can be due to a slow internet connection, issues with the Hulu server, bugs in Hulu, an older version of the Hulu app, and also due to piling up the cache on your Hulu App.

It can be really frustrating for you when after having a long day, you sit down and open up Hulu and it displays Hulu having trouble playing. Due to a slow internet connection, the Hulu app won’t load properly and even when you open a movie or series on the platform, it won’t lead hence resulting in you not being unable to stream it.

Hulu having trouble loading this right now
Image source: Hulu on Twitter

Hulu being an online streaming platform has a lot of bugs and there are several issues with the Hulu server, so you can even contact them regarding this issue. If the Hulu app installed on your device is of the older version, then due to that you might be facing trouble as the older versions of the app might not be supporting the new features or even be applicable to use anymore.

In certain cases, such issues are even caused by your streaming device. With the cache build-up on your Hulu app, the cache of an app assists in making the app function more effectively and at a faster pace but most of the time the cache gets corrupted and needs to be cleared up to fix the error.

How to Fix Hulu we’re having trouble playing this error

To fix Hulu we’re having trouble playing this error you can follow any of the methods that we have listed below. The error that you’re having of Hulu having trouble playing can be resolved by altering a few things like rebooting your router, reinstalling Hulu, clearing cache, and many more.

Method 1: Restart Hulu on your device

One of the ways to resolve the error that you’re facing can be solved by restarting the Hulu app on your device. The error can be caused by bugs and server errors on the Hulu app to overcome this issue restarting your Hulu app will reload everything and get rid of all the errors.

Follow the steps mentioned below to restart Hulu on your smartphone:

  1. From your home screen, swipe upwards or from the bottom display panel tab on the application switching option.
  2. In the list, find the Hulu app on it.
  3. Drag the app and remove it from the application switching window.

After it’s been done you can relaunch the app and most probably the error of Hulu having trouble loading will be solved with this step.

Method 2: Update Hulu App

Hulu must have come up with new versions of the app and hence the older versions are facing glitches and errors to function properly. The older version of the app installed on your device can lead to the app having issues like trouble playing the videos.

To fix that, follow the steps below to update the Hulu app on your device:

For android:

  1. Go to the Play Store on your android device and in the search bar type HULU and enter it.
  2. Hulu app will be displayed, proceed by tapping on the app icon.
  3. There on, the option to update will be given, tap on the update button.

For IOS:

  1. Open the App Store on your IOS device.
  2. Find the profile icon and tap on it, it’s located at the top right corner of your screen.
  3. Find the Hulu app on the list and tap on the update button.

When the app has been updated, launch the app again and check whether the error has been fixed or not.

Method 3: Uninstall and Reinstall Hulu

Even after updating the app, the error is still there then you will have to proceed by uninstalling and reinstalling the app again as it will get rid of the corrupted files and you will have the working version of the app on your device.

For Android:

  1. Open up your application screen then locate the Hulu app.
  2. Press and hold the app for several seconds.
  3. The option to uninstall will pop up, tap on it and uninstall the app.
  4. After the uninstall ion, open your Google Play store and reinstall Hulu back again.

For IOS:

  1. Locate the Hulu app on your device, in the application window.
  2. Tap on it for several seconds, then tap on the uninstall button.
  3. After uninstallation of the app, open your App store.
  4. Reinstall your Hulu App.

Method 4: Reboot Router

You might be streaming Hulu by utilizing a WIFI router, you’re most likely using Hulu on your Smart Tv. The error of Hulu having trouble loading on TVs is most likely due to a slow Internet connection.

In order to fix it, follow the steps mentioned below:

  1. Unplug both the router and modem.
  2. Plug the modem back in after 30 seconds.
  3. Plug the router back in after 60 seconds.
  4. After it’s all plugged in, wait for about 2 minutes.
  5. Restart the router and modem.

    Router reboot
    Image source: wccftech

After the modem and the router has been restarted, launch Hulu again to check whether the error of loading the video is fixed or not.

Method 5: Clear cache

Having a cache of an app on your device assists in making the device perform better but at times even the cache can be corrupted and lead to errors with loading the app and even the movies.

In order to fix that, you need to clear the cache on your device by following the steps below:

  1. Go to settings.
  2. Scroll down and locate the apps option and tap on it.
  3. From the list of apps, locate Hulu and tap on it.
  4. Go to the storage tab and tap on clear cache.

    Hulu clear app cache
    Image source: saintlad

Method 5: Report to Hulu

Even after following all the steps mentioned above, if you’re still facing issues with Hulu having trouble loading then contact Hulu’s customer support. On Hulu Help center you can briefly describe your issue and they will assist you.

On Hulu Community, there are people who have faced the same issue so you can check their comments to find solutions that might have worked for them.


Q1. Is Hulu available only in the USA?

Answer: Currently, Hulu only streams in the USA and in a few parts of Japan. They might expand their streaming location to other countries but till now even if you use VPN, you won’t be able to stream Hulu if you don’t reside in these places.

Q2. Does Hulu have a 30-day free trial?

Answer: You can sign up and for new subscribers, you will be free to try any Hulu plan of their choice. They will give you unlimited access for 30 days for both ad-supported and no-ad plans for you to choose. After one month, your free trial will expire and you will be required to pay for a future subscription.

Final Words

Hulu consists of a library filled with movies and Tv series, the latest movies are always available on Hulu along with the Disney movies. The streaming platform has been a source of entertainment for almost 6 years and it has never failed to meet the user’s expectations.

Sometimes there can be issues with Hulu servers and there can be glitches as well but all of these issues can be resolved by following all the right steps. We hope that the guides mentioned above directed you to solve your issue and assisted you in being able to stream your videos freely.

Do check out our other articles.

Further Reading:

How to cancel Hulu through Amazon

How to Find your Hulu Username and Password [4 easy Steps]

[Fix] Why is Hulu not working on my TV

Pause Hulu Subscription vs Cancel Hulu Subscription 

Why Does HULU have Ads : Explained