Uber Eats ‘Promotion You Picked Couldn’t be Applied to Your Order’

Uber Eats lets you order from restaurants near your location. The app helps you select a restaurant, check out its menu, and order from the various things the restaurant offers.

Uber Eats also offers Promo Codes to its users. But, sometimes users report that Uber Eats promo code is not working for them.

In this post, we will be discussing the reasons why your Uber Eats Promo Code is not working, as well as methods to fix the issue.

Why is my Uber Eats promo code not working?

Uber Eats says ‘the Promotion You Picked Couldn’t be Applied to Your Order’ because either it has expired, it has already been used, you are entering the wrong code, you are not eligible to use it, or there are issues with Uber servers.

1. Invalid promo code

The promo code you entered might be invalid. You need to check the promo code properly when you enter it.

Even if a letter or number is moved to a unit to the left or right, it won’t work. It will show you that the code you entered is invalid.

Solution: You should check if you are entering the correct promo code. Check the details of a promo code carefully before you submit it.

Uber Eats

2. Expired promo code

A promo code is made active for some time only. So, if you get your hands on a promo code, you should check its expiry date.

No promo code for any brand lasts forever.

Solution: The obvious solution for this issue is to use the promo code in a certain period of time, before it is expired.

3. Used promo code

Once a promo code has been applied to a previous order on Uber Eats, that is done for. You cannot use the same promo code again.

Applying of promo codes multiple times is only possible, if you possess multiple promo codes of the same offer.

Let us consider an example. Let us say that you have ordered something by applying a promo code.

Later, you decide on cancelling this order because of some issue. You try to reorder some other item by using the promo code, but it will not work.

This is because you already used the promo and ordered an item which you later decided to cancel. You might get a refund for cancelling, but you will not get the promo code back.

Solution: Inquire if the promo code you are trying to use has been redeemed earlier. If it has been used, you will have to use a different promo code.

To check active, redeemed, and expired promo codes:
  • Tap the profile icon at the bottom of the main screen.
  • Tap “Promotions” to see active promotions at the top, with details like expiration date and applicable locations. Redeemed and expired promotions are listed in the
  • “PAST PROMOTIONS” section, where you can view associated order receipts.

4. Not eligible

Sometimes, it tells you that you are not eligible for a certain promo code.

The eligibility might depend on the location you live, the items you order, or the type of payment you are trying to do.

Solution: Check the terms and conditions of a promotion before you can proceed. See if you are eligible.

5. Limited Eligibility

  • Some promo codes are only for new customers, and existing users may not qualify.
  • Some promotions are restricted to specific cities, states, or countries.
  • Uber Rides promotions do not apply to Uber Eats orders.

6. Issues with servers

It is possible that an unused, unexpired, valid promo code might not work for you. It happens when the servers are Uber Eat are facing an outage. In cases like these, you won’t be able to perform any actions on the app or website.

And if you try to redeem a promo code, it might fail as well.

Solution: When the servers of a service like Uber Eats are down, there is nothing much that you can do about it. You have to wait till the servers come online again.

You can try checking the status update of the servers on 3rd party trackers and save your time.

Uber Eats promo code not working: Possible Solutions and tips

  1. Check Eligibility: Ensure you meet the promo code’s eligibility criteria, such as being a new customer or meeting minimum order requirements.
  2. Double-Check Expiration Dates: Verify that the promo code is still valid and hasn’t expired.
  3. Read Fine Print: Pay attention to specific conditions or restrictions associated with the promo code.
  4. Add Promo Before Ordering: Always add the promo code before placing the order, as it cannot be applied after confirmation.
  5. Review Order Charge Checkout: Confirm that the promo code is included in the order charge breakdown before finalizing your order.
  6. Contact Support: If you meet the promo code requirements, but it’s not working, reach out to Uber Eats customer support for assistance.

More Tips to save on Uber Eats

  • Use Coupert Browser Extension: Consider using the Coupert browser extension to automatically hunt for and verify promo codes while also providing cashback on orders.
  • Become a New Customer: Take advantage of first-time purchase discounts by creating a new Uber Eats account if you qualify. Use a new phone number if necessary.
  • Use a Cash Back App: Sign up for cashback apps or websites like Extrabux to earn rebates on your Uber Eats orders.
  • Refer a Friend: Invite friends to use Uber Eats, and both you and your friends can receive promo codes for discounts.
  • Sign up for Eats Pass: Consider subscribing to Eats Pass if you’re a regular Uber Eats user to enjoy benefits like unlimited free delivery and discounts on specific orders.

Further Reading:

[Solved] Why is my Hulu Uber eats pass not working

Why is my Uber eats Gift Card Not working

[Fixed] Uber eats won’t let me place order

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Sri Sahith is a B.Tech graduate specializing in Electronics and Communication. He writes articles by ensuring attention to detail. Any kind of technical revelation or news is his jam. Writing and technology are the things he is most passionate about and you can see it in his articles. Also, he loves to read books and talk about them for hours together.