Why is my Shein order still processing?

Shein, being a global market giant in e-commerce fashion domain doesn’t seem to be much famed in our country. Shein is existing as the largest fashion retailer and seem to be the most trafficking demanded apparel site.

This Chinese e-commerce site sold impossibly cheap women’s apparel and it became a one-stop-shop for them. The biggest failure that Shein made at its beginning stage was that they failed to enter the global market.

Here is where Chris Xu took a strategical move to enter the global market. He brought in big influencers and celebrities like Katy Perry. It turned out to be a success for him by making around 10 billion women apparel sales, making its entry in the global market like a king.

This deal attracted much Indian customers and, women from our country started to buy their favorite apparels at cheaper price. This seemed to be a biggest challenge for Shein.

Taking around 13 to 15 days to ship the ordered products made the customers feel less satisfactory. In some cases they fail to ship the orders completely and the status of the delivery remains in transit or under processing for some customers right here.

Who to complain for this issue, Shein or the seller? Why does this actually happen? and does Shein ships fast enough for the remaining customers? Lets have an insight to all these questions answered in this article.

Shein order processing
Source: seller.alibaba.com

Why is my Shein order still processing?

Reason 1: COVID-19

At this current scenario, all the placed orders might need to go through strict quality control measures before shipping it to the customers in order to ensure safety. Since there are no HQ’s for Shein in India, it usually takes around a week to ship the order at normal circumstances.

But since this COVID-19 epidemic, the orders get even more delayed than the expected time of delivery. There will be no surprise that it may even take around a month to deliver the order and the reason that Shein might state for their delayed customers is that they wanted to ensure the customer’s safety.

If the expected time of delivery gets extended, contacting them via email or through Sheglam might be the best way. Sheglam is actually a chatting platform, where the tech support team from Shein would help you out in tracking the status of your order and help you further if needed.

Reason 2: Overload of packages

Not particularly Shein, other e-commerce sites like Amazon and Flipkart may also face this issue of packages getting overloaded. They might have two reasons for this.

Number one, Due to high demand for a particular product or an apparel, the number of orders placed for it will also get into peak and thus the delivery time extends due to overloading. This condition may occur at festival times like Ramadan or Black Friday sale.

Number two, might be due to low or rarity for a particular product. Say for incase you are purchasing a product which indicates that only one or two left in stock, rarity creates. And because of this, the seller might take some time than usual time taken and thus affects the shipping duration.

These two cases happen for a consecutive number of times in an e-commerce site and that too especially in Shein. Upon these two conditions, there might be some more other reasons that may create a situation of overloaded packages.

Reason 3: Failure in USPS

If you are a resident of US and ordered a product from Shein, then this could be one of the reasons. If that product have faced any damage, misplaced or even lost during shipping, USPS plays a key role in this issue.

Since US Postal service is a low staffed one, there may be a delay in scheduling the delivery. At some cases, the delay may even get extended if you don’t contact them and mark the absence of your product.

How fast is Shein express shipping?

Shein express shipping delivers your order in around 1 or 2 days which is faster than the usual shipping duration. In express shipping, the processing period of 1 to 3 days is avoided. The extra charges are paid accordingly and they put much efforts to deliver the orders ASAP.

Additionally, for those customers who have chosen Shein express shipping doesn’t need to worry about the customs if it is an international delivery. The courier service providers like YODEL will deal with it.

To ensure the quickest possible delivery, Shein has opened international warehouses at Asia, Europe and Middle East. The stocks ordered from China are moved to the nearby warehouse and is delivered to the customer.

How long does it take Shein to process an order?

Once the customer has ordered a product at Shein, the order takes around an hour or two and at times even it may take more than couple of hours to confirm. This confirmation of order is then sent to the seller.

Processing of order takes around 1 to 3 business days and once it is done, it will be moved directly moved to shipping and here is where Shein struggles. The shipping takes around 6 to 8 days or at around 13 days to ship the order to the customer. This is incase of normal shipping.

If the customer has chosen express shipping, then as said earlier, the processing period is avoided and the shipping is done as fast as possible and the order is reached to the customer in around 2 to 4 business days.


Shein, being the largest B2C e-commerce platform in the global market, stays as a king amongst all others like Amazon. COVID-19 and huge demand for the products are the factors for Shein struggling at shipping them.

Some youtubers slammed Shein as a fraudulent e-commerce site. The reason that they claim is that the products which is placed internationally gets cheated up and is never delivered. Every time they complain them, Shein officially states the reasons for such happenings.

Another superstitious fact that people think about Shein is that, This platform pays very less wages to their labors and that could be the reason for them to sell the apparels for a cheaper price.

Though many rumors and negative feedbacks surround around Shein, they still continue to rule the e-commerce market globally.

Further Reading:

Why is my SHEIN package taking so long to ship?

Does SHEIN sell your information?

(7 ways) How to get SHEIN points for Free?