If Shein app is not working, crashing or you can’t checkout while placing on order – you have landed on the right and the only page you need to fix it.
As we dive deeper into this article, we will slowly and gradually unleash the problems plaguing the app. When we talk about the problems, users face an assortment of difficulties while using the app, or the site for that matter. For instance;
- Shein app not working
- Shein checkout not working issue while making the payment.
- Users might be unable to redeem rewards, receive exclusive member promotions, and get the latest fashion news since the Shein VIP is not working.
- The Shein website not loading, and considerably more could stand under the topic.
All are annoying. Aren’t they? So shall we start resolving them one by one? Certainly, we should. But before that, an individual must always know the root cause arising the problem.
Why is my SHEIN app not working?
Here is a list of every kind of cause that might be raising this issue. Take the time to read them thoroughly and check the solutions at the bottom of the article.
- There are high hopes that the app is down and is not functioning anywhere around the globe.
- Perhaps your internet connection could be the culprit. In that case, ensure that your Wi-Fi or cellular data is functioning properly.
- If your device runs out of storage then it might cause the issue. Make sure to have adequate space for the app.
- Excessive online trafficking may slow down the efficiency of the app. Consequently, makes the app less responsive. Just sit back for a while, take a nap, have a cup of tea, and then resume using it.
- Sometimes, the complication is not with the app, but apparently with your device. Take it into account and check it out subsequently.Â
- Incorrect login credentials while logging in to the app could be the issue. Make sure to enter correct credentials, click on forgot password if needed.
- Also, check if your account is banned or deactivated due to policy-violating activities.
How to Fix SHEIN App Not Working?
1: Restart Device
The first thing you need to do is to simply restart your device.
Restarting the device is the basic troubleshooting step that can fix a lot of issues caused due to temporary bugs.
So, just restart your device and then try using Shein app, it should work now. If not, follow other fixes below.
2: Make sure internet is working fine
Ensure to have a good internet connection at your place.
Try switching OFF and ON your mobile data or Wi-Fi if you think your network speed is not up to the mark.
If everything is fine, make sure that your device is connected to a stable internet connection. If it is not, check your router. Contact your Internet Service Provider (ISP) if the problem continues.
3: Update Shein App to the latest version
If you haven’t updated the Shein to the latest version, you might have issues using it as there could be certain bugs causing the app to crash or freeze.
So, it is important to use the updated version of the app.
To update Shein app to the latest version, simply head over to the App Store or Play Store on an iOS or Android device and search Shein. If there is an update available, update it.
4: Turn off your VPN
Moving on, another thing you need to do is to turn off your VPN, if you have any.
A VPN (Virtual Private Network) disguises your locations and hides your identity, and therefore it can sometimes cause issues with the working of certain apps and service such as Shein app checkout not working.
So, open your VPN app or service and disable it. Once it’s disabled, try using Shein app, it might work this time.
5: Clear Shein App Cache
One more reason for the problem could be the app’s overcrowded cache (means filled with unnecessary documents/downloads/audios/videos/pictures), etc.
Make sure to clear the cache to resolve the issue. It serves as the solution instantly.
Follow the steps below to clear Shein app cache (Android):
- Go to your device’s settings.
- Tap on “Apps” or “Applications”
- Find the Shein app and tap on it.
- Tap on “Storage”
- Tap on “Clear Cache.”
Note: These setting will differ slightly from device to device.
6: Logout and Log in again
Moving forward, the next thing you need to do is to log out and log in back again to resolve issues related to log in sessions or account settings.
It can also help clear any temporary issues that may be causing the app to not work properly.
So, simply logout from Shein app and log in again, the app might work for you this time.
7: Enter Correct Login Credentials
The error could occur from your side while entering Login credentials.
Double-check your username and password while logging in to your account.
In case, you forgot them, instead heat and trial, click on forgot password and retrieve it immediately.
8: Force stop Shein app
Force stopping an app stops all its background processes and forces the app to start fresh.
Follow the steps below on your Android device to force stop Shein app:
- Go to your device’s settings
- Tap on “Apps” or “Application Manager”
- Find the Shein app and tap on it
- Tap on “Force Stop”
Once your force stop the app, try using it and this time it might work.
9: Reinstall Shein app
If even after clearing the cache and force stopping the app, you are still not able to use Shein app then you need to reinstall the app.
First simply uninstall the Shein app from your device by tapping and holding it and clicking on the uninstallation button.
Now, from App Store or Google Play Store download the latest version of Shein app.
Open it and log in to your account, this time you might be able to use it without any issues.
10: Make sure Shein server are working fine
Next, sometimes the issues might not be from your side.
So, it’s always better to check whether the issues lie on your side or on the server side.
That being said, to check the server status of Shein visit any online service like downdetector, or servicesdown.com to find out whether servers of shein are working fine or not.
You can also check official social media handles of Shein like Twitter. Companies often post about ongoing issues and outages on their social media handles.
If the servers of the Shein are having issues at the time you are trying to place and order, you will have certain issues like app crashes, can’t check out and more.
So, it’s you wait to till the servers gets fixed to place an order on the platform.
11: Make sure your device have enough space
If your device dosen’t have enough space it can cause issues while running apps.
Check your storage in the device settings. If it’s filled more than 9o percent, try uninstalling unnecessary app, photos and videos from your device.
Once the device space is free, try using the Shein app, it should not crash now and work properly.
12: Update your device
Moving on, the app might not work due to incompatability issues with your device which your due to device not running on the latest software.
So, make sure your is on the latest frimware.
To check if there is any pending update for your device, follow the steps below:
For Android:
- Open your device settings.
- Tap on “System” or “Software Update”
- Check if there is an update available
- If there is an update available, tap on “Download and Install”
For iOS devices:
- Connect your device to a Wi-Fi network
- Go to the device’s settings
- Tap on “General”
- Tap on “Software Update”
- Check if there is an update available
- If there is an update available, tap on “Download and Install”
13: Try to use Shein on browser
If you have tried all the steps or methods mentioned above and still can’t use the Shein app on your device, then you can try using it on your Shein instead of app.
On your device, open and web browser such as Chrome. Now, open Shein.com, log in to your account and start expploring.
It could be that Shein website work fine for you as the app might have an unfixed bug or issue due to which it isn’t working.
14: Your Shein on Another device
Sometimes the issues might not be with the app you are using, it might be with your device.
It could be that you are using a very old device which isn’t capable of running the Shein app.
So, in this case you can try using Shein on any other device or maybe use it on your computer.
15: Contact Shein support
Last but not the least, You may have questions, but they’ve got you covered. The team of shein’s customer service professionals can communicate with you in the following languages: English, French, German, Russian, and Arabic.
So, if the problem persists, rush to Shein’s customer care live chat/call support to get your issue resolved instantly. Â
SEE ALSO: Why is my Shein order still processing?
Shein is banned in India
In India, SHEIN app was temporarily banned from June 2020 due to border issues between China and India.
The case was reopened and reexamined in January 2021 in response to the reintroduction of the temporary ban as stipulated in Article 69(A) of the Information Technology Act, 2000.
However, on July 12, 2021, Amazon.in advertised ads pertaining to SHEIN products. The controversy over banning SHEIN from Amazon Prime Day 2021 led to SHEIN re-entering India on Amazon Prime Day 2022.
So, you might not find it relatable as far as you are not using the app in VPN.
Final Words
In this article, we have tried to unleash the undiscovered and explore more on the SHEIN App Not Working.  There were issues like Shein checkout not working, the Shein VIP is not working, the Shein website not loading, etc.
We have also told the possible causes (low storage, bad bandwidth, excessive online trafficking, incorrect login credentials) for the issue.Â
Following by, we mentioned all the possible solutions to resolve the issue. You are advised to go through them carefully.
It is my hope that you have gotten a better understanding of the concerned topic from this article and found it valuable!
Thank You So Much for lending your eyes and patience to this one!
Further Reading:
How to get a $750 SHEIN gift card
How to change my email on SHEIN app
(Solved) Why SHEIN won’t accept my card?
[4 Reasons] Why won’t SHEIN accept my visa gift card?
Sakshi is a Terpsichorean (dancing all her stress out), she always had a keen interest in writing creative content since her school days. Basically, balance & short-term goals are something she looks forward to. She’s a big time foodie yet a fitness freak pursuing this job to fulfill her day-to-day needs.
