Fix: HBO Max stuck on loading screen (2021)

HBO is amongst the most popular television networks in the United States. As of December 2020, HBO has more than 40 million active subscribers. Concerning the actual population figure and the people with internet access, this is a large number. In other words, they are ruling the television network in the US. Not just that, HBO is even emerging in the digital media as well. HBO Now, HBO Go, and HBO Max are some of the offerings by the company. These vary on a small scale depending on the prices, plans, regions, and more.

For instance, with HBO Go and HBO Max, you can watch HBO content even outside the United States. So, this is a noteworthy option for US-based travelers and non-US HBO viewers. The perks are also equally good. As of 31st July 2020, HBO has decided to shut down HBO Go and rename HBO Now as HBO. In short, there are only two platforms as of now. HBO for the regular audience and HBO Max for the digital media viewers.

The best part is HBO and HBO Max both start at $14.99 per month with 30 days free trial. Despite the same price, HBO Max offers other channels such as Cartoon Network, DC, CNN, Crunchyroll, and more. Also, it is available on Android, iOS, Windows, Mac, Chromecast, Android TV boxes, Smart TVs, etc. The only unsupported devices are Amazon Fire and Roku devices. But, some users have noticed that HBO Max is not working. Even the app is loading forever or keeps freezing when you try to play something. So, here are a few ways to fix these issues.

How to Fix HBO Max stuck on loading screen

1. Reset the network connection –

As with every other streaming platform, HBO Max also requires a stable internet connection. So, you need to check it first. Usually, HBO Max requires an internet speed of more than 3 Mbps. To make sure everything is working, you can turn OFF the router and remove the cables. Wait, for a minute or two, connect them back, and turn it ON again. After that, you can check the internet speed on your phone.

2. Clear the cache –

Another common step to fix such issues, you can try to clear the cache. To do this, navigate to Settings -> Apps and Notifications -> All Apps -> HBO Max -> Storage and Cache. The navigation options may vary from device to device. Although, you can reach there with the above reference. Once done, tap on clear cache, restart the device, and check if it works.

Fix HBO Max App not working 2021
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3. Check for updates – 

You can check the updates for HBO Max, whichever device you are on. On Android, go to the Google Play Store -> Apps and Games -> Updates. In this tab, refresh the page and update the app, if available. For iOS, go to App Store -> Profile Icon -> Scroll down. In the list, select update besides the appropriate app. 

Fix HBO Max App not working 2021

SEE ALSO: How to Fix: HBO Max can’t play title (2021)


To sum up, these are some of the ways to fix the issue. Alternatively, you can reset the VPN, disable antivirus, log in again, check for the username and password, etc. If applicable. On a final note, if nothing worked, then you can contact the support team of HBO for personalized and better assistance.

Further Reading:

How to Fix: HBO Max no sound issues (2021)

How to watch HBO Max on FiOS TV (2021)

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Karthik, a tech enthusiast and avid gamer, is a seasoned expert at With a passion for cricket, bowling, and Counter Strike (PC Game), Karthik seamlessly combines his hobbies with his extensive knowledge to assist users in conquering social media apps, software, and devices.