Shein is a vast fashion brand, that mainly caters to women’s clothing, accessories, shoes, bags, etc. It is an international platform class B2C (Business to consumer) digital commerce. After its foundation, it never looked back. Since then, the brand has upheld the philosophy that “everyone can enjoy the beauty of fashion.”
Moreover, it currently trades in over 220 countries. For user growth, the company offers relatively low prices to stimulate demand.
In this article, we will uncover all the possible reasons and methods to resolve the problem where a user can’t change their email on Shein
Can you change email on Shein
The answer is No. You cannot change email on Shein which you used to register yourself on the app and created the account.
But, if you are someone who needs to change the email because it is not accessible to you now, we will be discussing the workaround you can follow to register a new account.
How to change my email on Shein (Workaround)
As we just discussed that you cannot change your email address on the Shein app. The only way to change the registered email is by deleting the current account and creating a new one.
If you have really made up your mind, you can follow the steps provided below to delete a Shein account.
Step 1: Open Shein account on your Android/ iOS device
Step 2: Log in with your current Shein account, if you haven’t already.
Step 3: Now, select your profile icon. It is situated at the bottom of the page to the very right. You will find a human avatar with ‘Me’ written on it.
Step 4: In the profile section, navigate to Settings, it is the gear icon at the very top.
Step 5: Now, select the Account Security option to continue.
Step 6: You will see two options now, select Delete Account to continue.
Step 7: It will redirect you to a page like this. Tap on Apply to Delete your Shein Account.
Step 8: Finally, agree to the Terms & conditions applied and select Continue.
Step 9: Select a reason for Deletion and tap on Next.
After that, you will receive an OTP in your mail. Enter the OTP to get your account successfully deleted.
Your Shein account will be deleted in 3 days.
If in case, you haven’t received any confirmation notification you must log in again and cancel the request.
Step 10: After your account is deleted, uninstall the Shein app and reinstall it using the app store.
Step 11: Create a new account. Enter your new email address.
Why can’t I change my email on the Shein app?
A few possible reasons may explain why you are having trouble changing your email address:
Reason 1: Confirmation Issue
Perhaps you have made a change of email address in your account, but have yet to confirm it. To do so, kindly check your inbox for a confirmation link when you update your email address. Click on the link. Follow the procedure. Voila, it’s updated.
Reason 2: Redundancy/Duplicacy
As we all have multiple accounts nowadays to segregate our personal and official work. So, there is a great possibility that a second account may be associated with the email address you wish to change your account to.
In that scenario, create a free account with the email address you want to use, and then delete your old account.
Reason 3: Incorrect User Credentials
You might be filling in the incorrect login credentials (email ID and password). Therefore, you should confirm that you have entered the correct email address and password combination for the account you wish to access in order to log in successfully.
In case, you have forgotten your email address and password combination then just click on forgot password, check your mail, and log back in.
Reason 4: App Issues
A glitch may occur either your phone has overcrowded memory with all the unnecessary data, or the app is merely down (this can be identified with the help of a Down Detector app).
Reason 5: App or Phone’s Cache
Another reason for the problem could be, your app/phone’s cache is overcrowded with unnecessary documents/downloads/audios/videos/pictures, etc. Make sure to clear the cache (not the data) to resolve the issue. It serves as the solution instantly.
Reason 6: Internet Connectivity Issue
Internet connectivity issue is the ubiquitous reason for almost every techno-related problem. This issue can happen to anyone and anywhere. So, be prepared for it with the solution. Make sure your device is turned on and connected to the respected wifi/cellular data.
If you’re still having trouble, you may want to contact your internet service provider (ISP).
Final Words
The article contains in-depth knowledge of the related issue, we have tried to cover all the possible causes and the solutions to resolve the error.
Kindly, follow the prescribed solutions thoroughly to resolve the issue and know the possible reasons behind it. Because without knowing the possible reasons you won’t be able to search for the apt solutions. Right knowledge is everything you need to get through major obstacles.
I hope we did the needful.
Further Reading:
Are SHEIN and ROMWE the same company?
Does SHEIN sell your information?
(7 ways) How to get SHEIN points for Free?
What is the High End brand created by SHEIN?
Can you use more than one coupon on Shein?
Sakshi is a Terpsichorean (dancing all her stress out), she always had a keen interest in writing creative content since her school days. Basically, balance & short-term goals are something she looks forward to. She’s a big time foodie yet a fitness freak pursuing this job to fulfill her day-to-day needs.
