[5 Ways] Fix Walmart app scanner not working (2023)

Is your Walmart app scanner not working?

If your Walmart app scanner not working you have landed on the right page. Here, we have provided the reasons why it may happen and how to fix it.

So, let’s get started.

Getting your groceries and other home goods delivered to your door is made much easier by the Walmart Grocery app. You also have the option of picking up your order at a store in your area.

The application includes a wide variety of functionalities. You might run into some problems every so often when using the application. Let’s talk about the most prevalent problem that could arise while you’re utilizing the app.

Image Source: walmart.com
Image Source: walmart.com

The Walmart app scanner not working properly is by far the most prevalent issue that customers have. It may be a significant challenge for a variety of reasons, particularly for people who utilize it on a regular basis.

Check out the list of troubleshooting solutions that have been provided for you below; one of them should hopefully fix the situation.

Why is the Walmart app barcode scanner not working?

Short answer: Walmart app barcode scanner not working because the application is outdated, there are network issues, there is insufficient storage, servers are down, or the camera doesn’t have permission.

When you are through with your shopping at a Walmart, you can use the Walmart Pay app to speed up the checkout process. You will only need to scan a QR code in order to pay with the debit or credit card that has been linked to your account.

In addition to that, a Walmart Pay account can be linked to a gift card if the customer so chooses. However, despite all of these capabilities, consumers continue to report an issue with the software. The mistake that causes Walmart Pay to be unable to scan QR codes is a fairly noticeable problem that affects nearly all users of Android devices and some users of iOS devices.

In addition, a solution to this problem is long overdue at this point. In the meantime, however, let’s investigate the factors that may be contributing to these problems. There are a number of potential reasons why the scanner on the Walmart app could not work.

It’s possible that the Walmart server is down or that the application is undergoing an upgrade at the moment. Both of these are possibilities. A whole host of additional problems, in addition to this one, could result in the functionality of your system being disrupted.

Reason 1 – Network Issues 

This is a necessary and essential prerequisite. In the event that the signals are not strong enough, the application will be unable to provide any responses.

Fix any problems with the Wi-Fi connection that are keeping the Walmart app from functioning as intended. You should find that this makes it easier for you to find a solution to the problem.

Reason 2 – Outdated App

Your Walmart app being out of date is just one of the many possibilities for this issue. Every application has to have its software kept up to date on a consistent basis if it is to continue to function properly and perform at an optimal level.

Reason 3 – Low storage

It is imperative that you perform routine checks to see whether or not any device or piece of software has an excessive amount of storage space. In order to fix the slowness of the program and the processes that happen automatically, this is an essential component.

When your phone runs out of storage capacity, it will become increasingly slow and may even stop functioning altogether. The solution to this issue is as simple as removing any unnecessary data. Similarly, deleting the contents of the cache on your Walmart app will resolve the issue.

Reason 4 – Servers are down

When faced with this circumstance, your Walmart app will cease providing its various features, including the app scanner, and you will be required to wait for the restoration.

Reason 5 – Camera permissions

The application does not have permission to access your camera, which is one of the primary reasons why this is happening. Navigate to the Settings menu, then select either the Privacy or Permissions options. Choose the Walmart Pay app, then check to see if it has permission to use the camera on your device.

How to Fix Walmart app scanner not working

The Walmart app function as an online supermarket, in which you are able to shop for a wide selection of goods and have them brought to your home.

You could run into problems with the “app scanner not working” error every once in a while, and if you need particular remedies, you can refer to the methods that are listed below:

Method 1 – Restart your device

When it comes to figuring out how to fix issues with a mobile app, this is the first and most fundamental step. To correct the faults that have occurred in the system, restart your device.

Restarting your device is an easy way to fix any technical issues that you might find in any of its features and functions.

After your phone has finished restarting, you should give the QR scanner another shot. If it does work, then everything is good. If it still doesn’t work, move on to the next step.

Method 2 – Update Walmart App

Image Source: walmart.com
Image Source: walmart.com

You are utilizing an older version of the Walmart app on your mobile device, which is one of the reasons why the app scanner is not functioning properly.

As a result of the fact that bug fixes, patches, and new features are all distributed as part of in-app upgrades, apps are required to be updated on a consistent basis. You can get the latest version of the Walmart app by going to the Google Play Store or the Apple Store.

Method 3 – Clear app cache

Mobile apps store cache data on your smartphone. These files are temporary files that are saved so that the user’s actions can be translated into the system as rapidly as possible. When you open the app, you are effectively accessing the same data over and over again.

On the other hand, these cached files have a propensity to become corrupted over time. Therefore, it is in your best interest to get rid of them on a regular basis.


  • Step 1– When you are on the home screen of your device, select the menu icon.
  • Step 2– Find the Walmart app in the list of apps on your device and select it.
  • Step 3– Choose the storage option
  • Step 4– Simply select “Clear Data” from the menu that appears at the bottom of the screen. This helps clean the cache as well as any data that may have been corrupted.


  • Step 1- Go to the Settings menu.
  • Step 2- Select General to access the storage options on your iPhone.
  • Step 3- From the list of apps, choose the Walmart Pay app, and then hit the Offload app button.

It is recommended that you restart your smartphone and then check to see if the Walmart Pay app is able to read the QR code.

Method 4 – Third-party QR code scanner

You can search for “QR and Barcode Scanner” in either the App Store or the Play Store. By analyzing the reviews and ratings, you may choose which option is the most applicable. These QR code scanners are provided by a third party and are used to extract data from a QR code.

After that, you can proceed with the payment by opening this information on the Walmart Pay app and carrying on from there. You can try this as a last-ditch effort if none of the other suggested solutions have worked for you. It is possible that you will be required to wait for an update before the problem with Walmart Pay’s inability to scan QR codes is fixed.

Method 5 – Contact customer care

In the event that your problem is not resolved despite your having tried a variety of solutions, you always have the option of getting in touch with the Walmart Support staff.

They offer support to customers around the clock. You are therefore able to ask your question by contacting Walmart Support. They are committed to finding a solution to the problem as quickly as they can.


Q1- How do fix problems regarding the Walmart app scanner not working?

Altering the network settings, erasing the cache, updating and reinstalling the Walmart app, and utilizing a QR code scanner that is not affiliated with Walmart are some of the various solutions to the problem of the Walmart app scanner not functioning properly.

Q2- How does Walmart Barcode Scanner work?

Customers who are using the Walmart app can access the scanner by touching the barcode icon that is located in the search bar.

Users can activate the AR scanner by tapping the AR symbol located in the menu bar when the scanner has finished loading. The “anchor dots” are added to the scanned objects by the scanner.

Final Words

In this article, we have listed all the potential causes and solutions to the problem of the Walmart app scanner not functioning properly. We have high hopes that the ideas shown above will assist you in finding a solution to your issue as quickly as possible.

Further Reading:

How to Fix Walmart pay not working (2022)

[7 Ways] Fix Walmart Online Checkout Not Working

Fix Walmart 2-step verification not working [4 Ways]

[7 Reasons] Why Is My Walmart Gift Card Not Working?

[ 7 Fixes] Walmart App Not Working (2022)

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Technical writer and avid fan of cutting-edge gadgetry, Abhishek has authored works on the subject of Android & iOS. He's a talented writer who can make almost any topic interesting while helping his viewers with tech-related guides is his passion. In his spare time, he goes camping and hiking adventures.