[Fixed] Netflix not working on Wi-Fi but working on mobile data

Is Netflix not working for you on your WiFi?

If Netflix is not working on Wi-Fi but working on mobile data, then you have visited the right page. Here we have explained why its happening and what you can do to fix it.

So, let’s get started.

We all love Netflix. We all do. But not very much when Netflix decides to simply run on mobile data and not Wi-Fi anymore, one fine day.

Netflix for many good reasons is best enjoyed on a fast and consistent Wi-Fi support. For starters mobile data is generally more expensive and limited.

For binge watchers and for those who don’t like compromising on their video quality, Netflix on mobile data is simply not acceptable.

Streaming long hours of high quality video will simply exhaust your mobile data in one go. So if you’re facing problems with Netflix working on mobile data but no connecting to Wi-Fi, here is what you should know and do.


Why is Netflix not working on Wi-Fi but working on mobile data?

While it is not easy to pinpoint a single reason causing the issue, there are a few reasons known to cause the problem.

Unreliable network connectivity with the Wi-Fi can cause problems or having improper Wi-Fi credentials can obstruct you from connecting properly to your Wi-Fi. Sometimes having wrong dates and time can also cause problems as it is required for both the device and router dates and time to be same to access the internet.

Netflix mobile app running on a phone
Image Source: Phone Arena

Having Wi-Fi disabled for Netflix app within the settings can also cause problems on some phones. While it is difficult to state the exact problem causing the problem from this side of the screen, users can go through our given steps and try to arrive at a suitable solution. Let’s begin.


How to Fix Netflix not working on Wi-Fi but working on mobile data?

Netflix could have issues with your Wi-Fi connection and mobile data for many reasons. In the following steps we recommend users who do not know the exact reason to their problem to follow each step. The following steps have been explained keeping in mind the requirements and the common troubleshooting that has to be addressed first for connectivity issues.

Step 1: Check connectivity with Wi-Fi.

A poor or unstable Wi-Fi connection can be a major cause for Netflix not to be working on your phone. Often times a Wi-Fi connection may show full connectivity strength but not have any access to the internet. Slow Wi-Fi speeds can also be another factor affecting your experience with the app. Netflix streams most of it content in HD and with some reaching as high as 4k.

Visual description of a fast internet connection
Image Source: Binary Blogger

Netflix recommends having at least 1Mbps speed for SD content, 3Mbps and 5Mbps for HD and Full HD streaming respectively. For those looking to stream their content in 4k resolution at least 15Mbps is a must. To increase your connection speed you’ll probably have to contact your ISP for an upgrade on your speed. To check you Wi-Fi speeds, download Speedtest by Ookla by pressing here.

If you already aware of having a fast network connection then users should probably soft reset their connection. For this users can follow the given steps:

  • Switch “Off” your phone and your Wi-Fi modem.
  • Wait for at least 1-2 minutes before turning back “On“.
  • After turning back your Wi-Fi “On“, wait for about 1 minute to reestablish your connection.

Depending on your ISP (Internet Service Provider) and your modem built your Wi-Fi may re-store your connection after following the given steps. Restarting your Wi-Fi modem and mobile phone should kill off any temporary bugs causing connectivity issues between the two.


Step 2: Check you phone’s Date and Time.

This is a common issue that most don’t realize but having the wrong time and date set on your phone can cause connectivity issues between your router and your phone. To have it constantly set yourself can be a hassle so making your phone automatically sync to the national standard according to your time zone is the best bet.

Date and Time setting on a phone
Image Source: Screen Rant

To reconfigure and set your date and time automatically correctly, follow the given steps:

  • Open “Settings” on your phone.
  • Go to “Additional Settings” or type “Date and Time” if you have search bar in settings.
  • Tap on the “Date and Time” setting.
  • Select a relevant time zone and toggle on the slider “Set Automatically“.

Doing this will now sync your phone’s time and date according to the values found on the internet for your time zone. This is a more reliable and effective way to set time and date settings on your phone. After having this fixed users can try opening Netflix again as usual.


Step 3: Clear Netflix Cookies and Cache.

Every app stores some amount of cookies and cache on the user’s phone to enable faster loading and to remember personal settings, preferences and choices. Sometimes these cookies and cache can get corrupted and cause interference with the normal functioning of the app.

Screenshot of Apps Storage in a phone
Image Source: Android Authority

Despite a good working connection this kind of problems can hinder an app useless. To clear the app entirely of cookies and cache, follow the given steps:

  • Open your phone’s “Settings“.
  • Scroll down to “Storage“.
  • From the list select “Apps“.
  • Find Netflix from the list of installed apps on your phone.
  • Select “Netflix” and press “Clear Storage” and “Clear Cache“.

Deleting the apps stored Cache and cookies will restore the app back to its native state i.e. the way the app was intended to be at the time of installation. If there are any bugs or issue with the app doing this should resolve the issue.


Step 4: Changing the bands of your Wi-Fi

These days Wi-Fi routers come with two network frequency bands: 2.4 Ghz and 5 Ghz. This option is available under the Wi-Fi settings and it should be alongside your Wi-Fi name. The two frequency serves two purpose, one is to make sure that there aren’t too many devices trying to draw data from the same one band. Two, is to connect devices based on range. The 2.4 Ghz is better for mobile devices that need to be used at good range away from the router at times, while the 5 Ghz provides better speeds if the device is static and closer to the router.

Visual Representation of a Wi-Fi Router with 2.4Ghz and 5Ghz bandwidth options
Image Source: Help Desk Geek

For mobile devices it is best to use the 2.4 Ghz band and especially if your Wi-Fi isn’t in the same room. To check whether you’re on your optimal bandwidth, follow the given steps:

  • Pull down your Notification Panel and access the “Wi-Fi” settings by long pressing the icon.
  • In the list of networks, your Wi-Fi name should have 2.4G and 5G written besides it.
  • If you’re not already connected, connect to the 2.4G band of your Wi-Fi with password.

Under this setting users simply change the bandwidth that they are connected and it will only be useful provided that there is a strong and stable Wi-Fi connection in the first place.


Step 5: Wi-Fi disabled for Netflix

Sometimes users can make mistakes or unknowingly disable the Wi-Fi settings for particular apps. To check if your Netflix app has permission/access to Wi-Fi, follow the given steps:

  • Long press on the “Netflix” app.
  • Go to “App Info“.
  • Head to “Data Usage“.
  • Check and make sure that “Wi-Fi disabled” is not “On” for the app.

Keeping this setting “On” will not allow any Wi-Fi data to reach this app, even if you have a proper working Wi-Fi connection. While it is most unlikely, it is best to make sure that your Netflix app has access and permission to your Wi-Fi settings.


Step 6: Reset Network Data

In this process we will reset the phone’s network data. We advice that you only try this step after making sure that the above steps have not shown any result for you. Taking this step will reset the user’s phone network settings, which will take away all prior settings related to connectivity on the phone. This setting will take the user back to its original factory setting for all network related options.

Network Reset Setting on an Android phone
Image Source: Android iPhone Recovery

To perform a reset on your phone’s Network Settings, follow the given steps:

  • Open “Settings” on your phone.
  • Scroll down to “Additional Settings“.
  • Locate “Back Up and Reset“.
  • Under “Clear Personal Data” you’ll find “Erase All Data
  • In this setting users will find “Reset Network Settings“.
  • Press the “Reset Network Settings“.

After completing this process, user’s data relating to all connectivity options will be reset to the factory value. The phone will forget all Wi-Fi related settings and users will have to manually enter and connect their Wi-Fi again. Try loading Netflix after connecting to the Wi-Fi again.


SEE ALSO: (8 Ways) Fix Netflix not working on TV but works on phone


FAQs

Q1. How many screens can you watch Netflix on simultaneously?

Ans: This answer depends on the Netflix subscription that you have where for the “Mobile” plan users get access to 1 screen, “Basic” Plan get 1 screen as well. “Standard” plan gets access to 2 screens and “Premium” subscription get you 4 screens to watch on.

Q2. Why are some shows are not available for me on Netflix?

Ans: Netflix has different libraries fixed for different geolocations. Based on where you live Netflix will have a different catalog set for you as not Netflix does not have the permission to broadcast all its shows in all the regions. Using a VPN to change your location and connection can help resolve this issue.


Final Words

Netflix is probably one of the best OTT services available on the market with its extensive catalogue of shows and library of in-demand movies. One of the good thing about Netflix is the strong multi-platform support the service has developed over the year that enable user to watch their favorite show across various devices. Having a problem on any particular device can hamper this experience and we hope that this article has helped you fix your issue with Netflix on your mobile device.


Further Reading:

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