(4 Ways) Fix ITV Hub Live TV Not Working

ITV Hub is one of the popular online video-on-demand services that can be accessible by the consumers through the main ITV website or itv.com, whichever is preferable.

It provides the widest range of quality of TV for family and friends.

ITV is available on platforms such as windows, macOS, and Linux. ITV was developed by ITV Consumer Limited and was launched on 23 November 2015.

ITV hub
Image source: Tech Advisor

Through ITV Studios ITV creates, owns and distributes high-quality content for broadcasters and platform owners worldwide.

ITV offers exceptional crowd scale and synchronous reach to TV sponsors, as well as designated promoting on the ITV Center point.

These income streams empower their interest in excellent programming across a scope of kinds, which supports the outcome of both Transmission and Streaming.

ITV Hub is a free catch-up service, but they will require you to register and set up an account with them. Setting up an account is completely free and along with being hassle free, after being registered and setting up your account it will open the door to a world of entertainment which is available at any time.

On ITV hub you can find their best Full Series shows or get up to date with new series and shows you’ve missed due to your busy schedule.

The ITV Hub helps ITV reach valuable younger audiences – 75% of the UK’s 16–24-year-old are registered together along with 65% of the UK’s 16–34-year-old. Younger viewers increasingly use the ITV Hub for simulcast viewing, as well as catch up, with programs such as Love Island.

The ITV Hub has now been the fastest-growing public service broadcaster online service for the last three years driven by the good user experience and great content and now has 21 million registered users.

Have you been facing issues with ITV hub live TV not working? Read on to learn: How to Fix ITV Hub live TV not working.

Why is ITV Hub not showing live TV?

If you have been trying to access ITV Hub live TV, but it’s not working it could be that the live TV feature is not compatible with the device you own, you have corrupted cache files and issues with internet connection.

It could also be that you haven’t followed the right steps to get live TV on ITV hub.

You need to head off to ITV website or app on the device that you are using, then click ‘Live TV’ in the navigation bar or select a channel from our homepage.

On iOS and Android devices, go to the ‘Live TV’ section off the app and swipe the screen to scroll through the channels. Sometimes a show will only have television rights and not online rights.

ITV hub not showing live TV could be that sometimes-certain features of provided by the streaming service is not available, or it doesn’t work on few TV models.

When newer models of TVs are launched in the market they are updated and more in par with the new technology features, it comes well-equipped and is compatible with almost every streaming service.

Even if you have bought your TV about a year ago, there can be an issue that the TV model you own doesn’t allow you to view live TV on ITV hub.

ITV live tv on smart tv
Image source: SpaceHop

As we are well aware of, cache files are mainly there to assist in smooth running of the software and providing necessary data that allows the software to run faster.

Sometimes, old cache files can become corrupted. When this happens, apps may run into performance problems.

Old cache files can pose security and privacy threats so by having the corrupted cache files on your device can be the cause why ITV Hub live TV not working.

Often times having a slow internet connection will hamper your experience while watching live TV on ITV hub.

While streaming on these online streaming platforms you need to have a stable and strong internet connection that is able to provide uninterrupted streaming experience to you

. Having slow internet connection will result out in slow loading of the content along with that certain feature cannot be accessed as you have a poor internet connection that can cause issues such as ITV Hub live TV not working.

As mentioned prior about the TV models, certain TV models of Sony are not compatible with the live TV feature of ITV hub.

Numerous people have faced the same issue and addressed it to the manufacturer but no changes have been made till now.

People have even vented their frustration of live TV ITV hub not working to the ITV TV, but they haven’t been able to assist as the matter is out of their jurisdiction.

How to Fix ITV Hub live TV not working

In order to fix the issue that you have been facing with ITV Hub live TV not working you need to head off by clearing cache, checking your internet connection, making sure that you are following the right instructions while accessing live TV feature on ITV Hub. You can go ahead and follow the methods listed below to check whether or not it will fix the issue that you have been facing.

Method 1: Clear ITV Hub cache files

Having corrupted cache files can cause the app to act up and not function properly as it should. By clearing the cache, you will be able to get rid of all the corrupted cache files hence resulting out in the app working properly and in more efficient manner as it should.

To clear ITV hub cache files:

  1. Press the HOME button on the remote control.
  2. Select Settings.
  3. Navigate to Select Apps then tap on See all apps and show system apps, it will display all the apps that are available on the device.
  4. Under System apps, select ITV hub.
  5. Then select clear cache and then select Ok.
  6. Select Clear data, and then select OK.

This is the method to clear cache on the TV, if you want to clear cache on your smartphone then:

  1. Head off to settings.
  2. Go to Apps.
  3. Then scroll till you locate ITV hub.
  4. Tap on it, select storage and then tap on clear cache.

After you have cleared the cache on your device you can go ahead and check whether the issue of ITV hub live TV not working has been fixed or not. If the issue has been caused by corrupted cache files, then the issue will be fixed, if not then you can go ahead and follow the other methods.

Method 2: Check your Internet Connection

Stable and strong internet connection is the key to having an ultimate streaming experience on any streaming platform.

When you have a slow internet connection that is caused by network issue or that there are too many people using the same Wi-Fi then it can lead up to internet connection problems.

What you can do is you can reboot your router to fix the issue with internet connection.

To reboot your router:

  1. Unplug your router or modem from its power outlet (don’t just turn it off).
  2. Wait 15-20 seconds, then plug it back in.
  3. Allow the device a minute or two to turn back on.

    reboot router
    Image source: Addictive tips

Try to reconnect your device to the Wi-Fi again, then open the ITV hub app too and head off to the live TV feature to check whether the issue of ITV hub live TV not working has been fixed or not.

Method 3: Make sure ITV server aren’t down

Sometimes the issues might not be just from your side.

So, it’s always good to know whether the issue lies on your end or on the server side.

If the servers of the ITV are down, you will have issues while streaming.

That being said, we would suggest visiting the downdetector page for ITV.

ITV servers down

Here, check the number of the reports and user complaints. If the reports are significant, it means the servers of ITV are having issues.

In this case, you would like to wait till the servers get restored.

Method 4: Contact ITV support team

If you are having doubts about whether the TV model that you own is able to make use of the live TV feature of ITV hub then you can contact the ITV support team, where they will be able to clarify whether the feature if available on your device or not.

If the issue has been caused by a server glitch, then they will let you know about it and fix it right away.

If the issue is linked with your account, then they will assist you by giving you a detailed explanation to fix I.

Certain TV models don’t have the live TV ITV feature so by contacting the right person you will be able to know for the fact that the issue is inbuilt rather than being caused by external factors.


Q1. Why can’t I watch ITV live on the Hub?

Answer: ITV provides live TV streams of ITV, ITV2, ITVBe ITV3, ITV4 and CITV. Sometimes however, a show will only have television rights and not online rights, meaning you can’t stream it on the ITV Hub. If this happens you will receive the ‘unavailable’ message – don’t worry this isn’t a technical fault.

Final words

The ITV Hub, which is now available on 29 platforms, continues to grow rapidly, driven by viewing on mobile and connected televisions. Though sometimes issues can arise while streaming on the platform, but it can be resolved. We hope that this article assisted you in gaining more insight on ITV hub live TV not working. Do check out our other articles!

Further Reading:

[7 Ways] Fix ITV hub not working on Smart TV

(2022) How to Fix ITV player not working

How to clear cache on ITV hub (2022)

(9 Ways) Fix ITV hub whoops what’s gone wrong error [2022]

Share This Article
Benisha, a tech enthusiast with a passion for PC gaming (motosports) and a love for all things automotive. With a wealth of expertise in social media apps, software, and devices, Benisha is dedicated to assisting users in resolving their tech-related issues. Whether you're navigating the digital world or hitting the virtual racetrack, Benisha is your go-to tech expert.