DAZN remains one of the go-to subscribed services for Sports streaming in the USA. From NFLs to all kinds of sports, you can grab them all live on this inexpensive ( comparatively) streaming platform.
However, users have reported errors with restoring their purchases, which seems to have ticked them off. Not to worry, we are here with an article just to help with that! So let us begin! You might also be interested in other issues, such as DAZN not working on Smart TV.
Why is my Dazn restore purchase not working
Short answer: DAZN restore purchase not working due to a slow internet connection, issues with the account, slow server response, changed subscription price, and poor customer support.
Reason 1: Interrupted connection
An interrupted connection or poor connection can be one of the main causes stopping you from getting a purchase refund on DAZN. While the app is secure, it still needs an internet connection to properly authenticate your information.
After all, no company would enjoy refunding purchases without confirming the identity of the user securely. This ensures that scams or frauds are prevented. Thus, if you have a slow internet connection secure communication may fail to occur, leading to Dazn restore purchase not working issue.
Reason 2: Login issues
Login issues can lead to problems with restoring purchases. This is because if your account, for some reason, is not authenticated or in sync with the server, you will run a chance of not being able to send the data packets well.
Servers use encryption and a bunch of details regarding your account to process everything: from your streams to your subscription to the refund you would like to initiate. If a piece of crucial information has been missing, is questionable, or not inserted properly such as your billing information, DAZN restore purchase not working issue can occur.
Reason 3: DAZN server down
Servers can be down without notice at any time. It can occur because of maintenance, or possible glitches, bugs, and so on. The most common cause can be high-demand streams such as Superbowl matches.
In such cases the high response time or lag of the servers can lead to a timeout, failing any input you provide. This can also affect purchases and other similar activities, and restoring purchases would not be out of reach for this either.
Reason 4: Subscription price is changed
The subscription price is variable and changes depending on the demand and the sales. There might also be a permanent increase or decrease in the subscription price based on time.
DAZN’s subscription price might be X USD, for example, and you purchased the subscription. Afterward, if you tried to restore your purchases at a time when the subscription’s price was increased, the server will fail to match the exact details, thus the refund would fail to occur.
Reason 5: Bad/ slow customer service
Slow customer service is usually not a reason to be mentioned in our articles, but if you have done a bit of research you would agree that complaints for poor or unresponsive customer service have poured in regarding DAZN.
Many users on Reddit and other forums have claimed that Live Chat as well as most other means of contact are completely dead and unresponsive. The DAZN Customer Service does not respond, leading to the DAZN restore purchase problem not being fixed.
Fix: Dazn restore purchase not working
Method 1: Using a stable internet connection
The best way to try restoring purchases of DAZN subscriptions is to have an improved connection. Whether your transactions and refunds are failing due to some error or solely due to a slow internet connection, having good internet is crucial in both.
You would not want to be confused about whether an issue is occurring due to your connection. Thus, we recommend using a stable WiFi network instead of mobile data and then trying the process to confirm what the issue is.
Method 2: Logging out and log in again
Again, server authorization is needed a lot when making commercial activities such as purchases and refunds. Ensure that you are properly logged into the account by logging out and logging back in.
To do this, go to the DAZN App Settings and Select Log Out. Thereafter you can select Log in from the Login screen, where you would also be able to create a new account shall you wish to, using the Create a new account.
Method 3: Checking for server-related issues
You can check for issues with the server of DAZN when presented with the DAZN restore purchase not working error. Multiple websites can provide information and insight on whether a company’s server is down.
Downdetector.com is one such service. After searching DAZN, you can find the graph, people’s reports, and areas that have been affected; you can guess if your region is involved as well.
Method 4: Getting a Refund through Apple
If you have subscribed to DAZN using an iOS device, iTunes, or other Apple products, you can get a restore purchase option using the following mentioned method:
- Step 1: Log in or make sure to use the iTunes account used to buy the subscription.
- Step 2: Open the DAZN App.
- Step 3: Click on the Sign-up/Sign-in option.
- Step 4: Tap on ‘Restore Purchase‘.
And there you go, it is this easy to restore purchases through Apple devices on DAZN!
Method 5: Contacting Dazn Customer Service via email
The last method to remain is to contact DAZN Customer Service. But as you are aware, they are usually not very responsive as reported by many subscribers of DAZN.
However, there have been cases where they replied to the email to resolve the issue or suggest alternative ways to restore purchases. If you would like to give it a try, mail your issue to [email protected] and wait for customer service from DAZN to give a reply back and hopefully fix the issue.
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Final Conclusion
This article discussed why DAZN restore purchase not working issue occurs and how users can fix it without any further issues. We hope this article proved useful for you! Stay tuned for more helpful how-to guides on AndroidNature!
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