(6 Ways) Fix Fios TV not working but the internet is

If you’re like the majority of people, you probably have more than one television set in your house. You probably have one set dedicated to watching traditional television programs and another set dedicated to using streaming services such as Netflix or Hulu. But what if you just have a single television in your home? What do you do if you want to watch TV programs on the same TV that comes from a variety of various sources?

This is where Verizon Fios TV comes in; it is an all-in-one cable TV package that allows you to view traditional television programs in addition to streaming video originating from a variety of other places. Fios TV has you covered regardless of whether you want to watch your favorite program from CBS, NBC, or Fox, or stream something brand new and intriguing like Stranger Things on Netflix.

But If your Fios TV is not working, but you can still access the internet, there are a few things that you can do to try and fix the problem. It will only take 5 minutes at most to read this article to know the fixes.

Why is my Fios TV not working?

Fios TV is a streaming service that provides live as well as on-demand content from over 50 channels in the United States. Some of these networks include ABC, CBS, Fox, NBC, and ESPN. You may also watch your favorite shows online, as well as on your mobile devices, such as a smartphone or tablet. Fios TV even allows you to view stations that are exclusive to your region if you choose to do so.

If you are having trouble with your Fios TV service but are still able to access the internet, there is probably a straightforward answer to your problem.

First things first, check to see that your Internet and TV service from Fios are both linked to the same router.

If you are connected to the Internet by cable, try moving the cable from one port on your router to another.

Check to ensure that your modem and Fios TV are both linked to the same Internet service provider if you are utilizing a connection based on DSL or FiOS (Internet Service Provider).

In the event that the issue has not been resolved to your satisfaction, please contact customer support for assistance.

How do you reset the Verizon Fios box?

In the event that you are having issues with your Verizon FiOS service, it is possible that all that is required is a straightforward restart of your Verizon router and set-top box. Your FiOS set-top box and router are often placed close to your television, and the FiOS line that enters your home will be situated in the middle of the three of them.

If you unplug and then reconnect the two devices after waiting at least a minute and a half, you should find that they are functioning normally again. Before you check the time on your TV, be sure the router has been powered on and operational for at least a minute. After turning on your set-top box, you will need to wait a few minutes, at the very least, for the interactive media guide to appear on the screen. You may check to see if the issue you were having with the TV has been resolved by consulting the TV guide.

Because disconnecting your router could cause the internet connection on any devices that are linked to it, you should postpone taking this step in the troubleshooting process for a Verizon FiOS set-top box that is not receiving data connectivity until all users on your network have finished any important tasks.

How to Fix Fios tv not working but the internet is

The most common issue with Fios TV is that the device is not receiving a signal from the provider. If your TV is not working, but you can still access the internet, there are a few things you can check:

Method 1- Weird Weather

In the event of adverse weather, the Fios TV box may stop functioning. It is natural to anticipate that the internet connection would have frequent disruptions when it is raining.

There will be times when a storm will cause damage to the box. If you believe that a power outage was caused by the weather, you can check for outages on the Verizon website. You may also try restarting your router or resetting the battery on your ONT.

Method 2- Check for Verizon Outages

Check to see whether there has been a loss of power or, depending on the circumstances, an interruption in the service provided by Verizon. If you want to be absolutely certain, you should attempt putting your Verizon Cable Box into a power outlet that is distinct from the one you were utilizing before.

In the event that Fios is experiencing technical issues, it is possible that On-Demand Services and the Fios Guide will not function properly. It is possible that you have an issue with either the power socket or the cable box; this will depend on whether or not it is operating.

If this is the case, you may get in touch with Verizon Support to get it fixed or replaced, depending on which option you choose.

Method 3- Ensure Appropriate Energy Supply

People tend to forget about their Verizon TV box is electrically powered, and as a result, they don’t think power outages are an issue when they occur. The first thing you should do is examine the condition of the power supply that your television uses.

Make sure there are no power leaks coming from the plug and check that the power supply is working properly as well. Whether you want to rule out the possibility that there is an issue with the power socket, try using it to charge other items, such as a table fan or a radio, and see if they work.

In addition to this, check to see that the power supply in your home is steady and that each of the circuits in it is operating as it should.

Method 4- Make Sure Everything Is Connected

Verify that all of the cords connecting your TV and cable box are in good working order and have not been damaged.

This can lead to a variety of issues, such as a lack of sound or the dreaded pixelation issue.

  • Step 1-Remove all the wires, HDMI cables, and ethernet wires from the television and cable box, then reconnect them.
  • Step 2-If your television’s cable connection isn’t working properly, try using a different cable.
  • Step 3-In certain circumstances, your television may be the problem. Use another TV and a different Verizon cable box to see if it fixes the problem.
  • Step 4-Replace the TV if this occurs. However, before you do anything more, check with the TV’s maker or seller to see if there are any warranty advantages available.
  • Step 5-Check for fraying and wear and tear on the insulation of the cables and wires connecting your TV.

HDMI and ethernet cables are said to have suffered this difficulty quite a lot of time.

Method 5- TV Troubleshooting

You may want to try troubleshooting the TV.

  • Step 1-Use your original TV remote to turn it on and explore your choices of programming.
  • Step 2-Also, make sure that all of your TV’s connections, including the wiring and cables, are in good working order.
  • Step 3-The TV and the set-top box should be turned on at the same time, as well as other electrical equipment in your home, such as the refrigerator, the AC, and so on.

Method 6- Customer Care Service

Customer Care Fios Tv
Customer Care Fios Tv

This is the final option to try if none of the stages that came before it was successful. Calling the Verizon Fios Support team is the easiest way to get assistance; alternatively, you may contact them through their website.

Do not be hesitant to get in touch with the professional help offered by Verizon FiOS and provide as much detail as possible on the issues you are experiencing with the television service.

Keep your distance from the box, and carry out all of the troubleshooting steps that they have requested of you.

SEE ALSO: How to watch HBO Max on FiOS TV 


Q1-Why is Verizon FIOS TV not working?

Make sure that your TV is plugged into the socket properly. To see if the problem is with your TV or Set-Top Box, unplug your TV wire from the wall socket and plug it back in. Plug your Set-Top Box in and turn it on to see whether it’s working as expected. The other electrical devices in the workplace should be functional as well.

Q2- Why does my Fios TV say no signal?

Your Fios box may need to be manually reset if your TV is showing “No Signal.” To accomplish that, you’ll have had to reboot the Smart tv as well as the router and unhook the power cable from the rear of the Smart tv and those of the router.

Final Words

Fios TV is an excellent alternative to paying for satellite or cable television if you are sick of making such payments. Nevertheless, the systems are vulnerable to minuscule errors from one period to the next.

If you are having any of the problems that have been outlined above, please follow the instructions that we have provided for troubleshooting so that you can return to your normal routines.

You should call Verizon and ask for an assessment of your system if you have done everything and are still unable to resolve the issue.


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Technical writer and avid fan of cutting-edge gadgetry, Abhishek has authored works on the subject of Android & iOS. He's a talented writer who can make almost any topic interesting while helping his viewers with tech-related guides is his passion. In his spare time, he goes camping and hiking adventures.