The world’s largest streaming service, Netflix, has fundamentally altered the way in which people take in entertainment. The site is utilized by millions of users on a regular basis to obtain their required quantity of films, television series, and documentaries.
However, users may occasionally have problems with their billing, which can otherwise disrupt an otherwise smooth experience. The issue of double billing is one of these problems that has left some consumers perplexed, leading them to believe that there is a problem with their payment method.
This article will investigate the various causes behind why Netflix customers are being charged twice, and it will also discuss the procedures that may be taken to fix the problem.
Why has Netflix charged me twice
Short answer: Netflix charged me twice due to authorization holds, billing issues, switching to a higher-priced plan, or changing the billing date.
Netflix is a well-known streaming service that currently has millions of users signed up for it all around the world. However, there have been reports from some subscribers that they have been charged for their subscription twice. There are a number possible explanations for why anything like this may occur.
Reason 1 – Authorization holds
Netflix may impose a temporary authorization hold on a customer’s account if the client updates their payment information in order to verify that the updated payment information corresponds to a legitimate payment method. Since this hold is not an actual charge, it may appear on the customer’s statement as a double charge; however, as soon as a few days have passed, the issue should be resolved on its own.
Reason 2 – Billing errors
There is a remote possibility that Netflix could make a billing mistake and charge you for your subscription twice. This may take place if Netflix experiences technical difficulties with its billing system or if there is an issue with the form of payment you use. If you believe that Netflix has charged you more than once, you should get in touch with customer care so that they can look into the matter.
Reason 3 – Changed to a higher-priced plan
It’s possible that Netflix charged you twice since you upgraded to a more expensive plan in the middle of your subscription. When you make a change to your plan on Netflix, you will be responsible for paying the price difference between your previous plan and the new plan.
Reason 4 – Changing the billing date
Changing your billing date is another potential cause for why Netflix may have charged you twice for your subscription. You will be responsible for paying for the days that fall between your previous billing date and your new billing date if you alter your billing date with Netflix.
What to do: Netflix charged me twice
Method 1 – Double check the extra charge
Confirming that you have, in fact, been double-charged is an essential step to take before taking any other action. Make sure that there are two different charges from Netflix appearing on your bank or credit card statement for the same billing month by checking your statement. Check to see if these costs are associated with any other Netflix accounts or, such as additional services or rental fees.
Method 2 – Check your statement for authorisation holds.
If this is your first time signing up for Netflix or adding a new payment method, your bank may put a hold on your account in the form of an authorisation hold. This is only a precautionary hold that has been put on your account to make sure you have enough money to pay for your membership.
If the additional charge is an authorisation hold, there is nothing further that you need to do. The hold will be lifted in a few of days’ time.
Method 3 – Contact support
It is recommended that you get in touch with Netflix’s customer support if the additional payment is not an authorisation hold. They will be able to conduct an investigation into the allegations and find a solution to any problems that may arise.
When you get in touch with the Netflix customer support team, make sure to have the relevant information about your Netflix account handy.
Method 4 – Dispute the charge
You have the option of disputing the charge with your bank if you are unable to address the issue with Netflix’s customer support department. To do so, you’ll need to file a claim with your bank, at which time you’ll need to provide proof of the duplicate charge and an explanation of your suspicions regarding its legitimacy.
SEE ALSO:
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Final Word
It’s annoying when Netflix charges you twice for the same thing, but if you take early action and communicate with Netflix about the problem, it can typically be fixed quickly and easily.
Technical writer and avid fan of cutting-edge gadgetry, Abhishek has authored works on the subject of Android & iOS. He’s a talented writer who can make almost any topic interesting while helping his viewers with tech-related guides is his passion. In his spare time, he goes camping and hiking adventures.
