Sonos Stopped Working (Reasons & Solutions)

Are you frustrated that your Sonos system has stopped working?

Don’t worry – you’re not alone! Many Sonos users have experienced this same issue, but luckily, there are some simple steps you can take to get your system up and running again.

Read on to learn why your Sonos has stopped working and how you can troubleshoot it.

Why has my Sonos stopped working

Short answer: Your Sonos stopped working because of QoS enabled on the router, a poor internet connection, which a slow or unreliable router or a problem with the home network can cause. Other issues could include a problem with the device itself, incorrect settings, or a software issue.

Sonos is a modern home audio system that can occasionally experience issues like any electronic device. So if you’ve ever asked yourself, “Why has my Sonos stopped working?” you’re not alone. Fortunately, a few likely causes can help you diagnose the problem and hopefully get your Sonos system running in no time.

Reason 1: Physical Speaker Has Been Damaged

The first thing to check is that your Sonos speakers and components are in working order. If one of the speakers has been damaged or broken, it could cause a problem. Next, check for any visible signs of damage, such as cracks, dents, or other physical damage. If you find any, the speaker will need to be replaced.

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Reason 2: Speaker Cables Have Been Disconnected

Ensure the cables are connected securely if your Sonos system is connected to your TV, soundbar, or another device. If the wires have come loose or become disconnected, it could be the reason why your Sonos has stopped working. Check all other cables and ensure they’re securely connected to the back of each device.

Reason 3: App Settings Have Been Changed

If the physical speakers and cables are in good working order, the next step is to check the Sonos app settings. If you’ve recently changed any of the locations in the app, these changes could have caused the system to stop working. To fix this, open the Sonos app, go to the settings page, and ensure all the settings are correct.

Reason 4: Error in Network Connection

The most common reason a Sonos system stops working is that the network connection has dropped. If you’re using Wi-Fi, ensure your router is online, and all other devices connected to the network are working. If you’re using a wired connection, check that all the cables are securely connected.

Reason 5: Power-related issues

If your Sonos system isn’t connected to the network, the next step is checking the power. First, ensure all the power cords are plugged in correctly and the power outlets are working. Then, if you’re using a power strip, turn it on.

Reason 6: Outdated Firmware

If your Sonos system is connected to the network and has power, then the next step is to check for a firmware update. Firmware updates can sometimes cause issues, so it’s essential to ensure that your Sonos is running the latest version.

In conclusion, if your Sonos system has stopped working, there are a few steps you can take to troubleshoot the issue. First, check the physical components and network connection, ensure the power is on, check for a firmware update, and if all else fails, contact Sonos Support. With some luck, you’ll be able to get your Sonos system back up and running in no time.

Sonos stopped working: What to do.

If your Sonos speakers have stopped working, it can be a frustrating problem. It could be due to a problem with your internet connection, a speaker issue, or even a router issue. Fortunately, you can take a few steps to troubleshoot and fix the problem.

Fix 1: Check Your Internet Connection

The first step is to make sure your internet connection is working. You can do this by checking the link on your router. If you have a modem, make sure it is powered on and connected to your router. If you have a separate modem and router, make sure they are powered on and connected.

If you are not able to connect your Sonos to your Wi-Fi, have a look at Fix: Sonos Not Connecting To New Wi-Fi

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Fix 2: Check Your Sonos Speakers

The next step is to check your Sonos speakers. Ensure all your speakers are powered, and the volume is turned up. You should also check the cables to make sure they are securely connected.

Fix 3: Restart Your Router

If the problem persists, you should try restarting your router. To do this, unplug the power cable from the router, wait 30 seconds, and then plug it back in.

Fix 4: Disable your QoS on the Router

Another possible fix is to disable QoS, or Quality of Service, on your router. This feature is designed to prioritize certain types of network traffic, but it can cause issues with your Sonos speakers.

Fix 5: Reboot to Refresh Your All Sonos Device

This will help refresh the system and clear out any bugs or errors that may have caused it to stop working. To reboot your Sonos devices, unplug them from the wall or power source and plug them back in after a few minutes. This can help resolve the most common issues with Sonos.

Fix 6: Hardwire One of Your Speakers to Your Router

If the issue persists, you can try hardwiring one of your speakers to the router. This will ensure that the speaker has a robust and reliable connection.

Fix 7: Force close the Sonos app

Another fix would be to force close the Sonos app from your iOS or Android device.

  • Step 1: Open Setting on your phone.
  • Step 2: Select the Apps or Apps & Notifications option.
  • Step 3: Now, search for Sonos app.
  • Step 4: Tap the ‘Force Close’ in the next menu.

Fix 8: Relocate Your Sonos Closer to the Router

Finally, you can try relocating your Sonos speakers closer to the router. This will ensure that your speakers receive a strong signal from the router.

If your Sonos speakers have stopped working, there are a few troubleshooting steps you can take to try to fix the problem. These include checking your internet connection, restarting your router, disabling QoS, rebooting your network, hardwiring one of your speakers, and relocating your Sonos closer to the router.

Hopefully, one of these steps will resolve the issue and get your Sonos speakers working again.

Final words

In conclusion, Sonos may have stopped working for several reasons, such as incorrect setup, faulty wiring, or a software issue.

To determine the exact cause of the case, it is best to contact Sonos support and seek their help.

They have the expertise and know-how to identify the problem quickly and recommend the best solution.

Further Reading:

5 Fixes : Sonos Sub Connected But No Sound

10 Fixes : Alexa Stopped Working On Sonos

Fix: Sonos Not Connecting To New Wi-Fi

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A content writer with a B.Tech degree from Kalinga University, Saksham Jamwal, has a passion for writing. His favorite genre to write about is the 'daily use devices' and 'social media'. He has worked on multiple projects ranging from blog posts to product reviews and loves to connect with people through his writing. Saksham is a creative and motivated individual who strives to produce informative and relatable content.