Why Can’t i Offer Shipping on Facebook Marketplace

If you’re wondering how to offer shipping on Facebook Marketplace, then this article is for you.

Facebook Marketplace, being a popular e-commerce platform, enables users to buy and sell products in their local communities. 

Fortunately, there’s no drought of good sellers on Facebook Marketplace. Some of them even offer items with shipping instead of local pickup which makes life ten times easier. 

In this article, we will share step-by-step instructions on how to offer shipping on Facebook Marketplace. Additionally, we will discuss common reasons why you’re unable to offer shipping on Facebook Marketplace. 

So, without further ado, let’s jump straight into it.

How to offer shipping on Facebook marketplace

If you want to start offering shipping for your products but don’t know where to start, this section will help you achieve just that.

To start offering shipping for your listings on Facebook Marketplace, try following the step-by-step guide mentioned below:

  • Step 1: Open your Facebook App
  • Step 2: Go to Marketplace located in the bottom bar

Facebook Marketplace

  • Step 3: Tap on Sell located in the upper-left corner of the screen

Sell on Facebook Marketplace

  • Step 4: Next, click on Create Listing

Create Listing on Facebook Marketplace

  • Step 4: Type in the details of the Item you want to sell

Item Details on Facebook Marketplace

  • Step 5: Hit Next and then click on Set Up Shipping
  • Step 6: Enter details like your legal name, mailing address, date of birth, and bank account details and you’re done!

And that concludes the process. By doing so, you can successfully set shipping for your items on Facebook Marketplace.

Why can’t I offer shipping on Facebook marketplace

Short Answer: You’re unable to offer shipping because of violating Facebook’s policies, canceling orders, living in a restricted region, selling non-shippable items or prohibited items, using an older version of the Facebook app, and server issues.


If you can’t offer shipping on Facebook Marketplace, there could be multiple reasons at play. Let’s have a closer look at each of them:

#1: You’ve Violated Facebook’s Community Standards

If the shipping option is not showing on Facebook Marketplace, you may have violated Facebook’s Community Standards. Facebook has some strict policies that everyone must adhere to. If you’ve recently violated Facebook’s policies, knowingly or unknowingly, this might be the reason why your access to the shipping feature has been disabled. Therefore, refrain from engaging in activities like cyberbullying, hate speech, privacy violations, fraud, deception, etc. 

#2: You’ve Cancelled Too Many Orders

Another possible reason why Facebook may block you from offering shipping is to cancel too many orders. Facebook Marketplace aims to provide a secure and friendly experience to users who turn to Facebook Marketplace to explore different products. This is the reason why Facebook immediately takes action against sellers who try to deceive buyers. 

#3: Restricted Country Access

If you’re unable to offer shipping on Facebook Marketplace, there’s a high chance that you don’t have access to the shipping feature yet. While Facebook Marketplace is available in nearly all countries, the shipping feature is exclusively available in a few. Facebook is releasing the shipping feature slowly, and hopefully, you’ll get access to the shipping feature soon.

#4: The Items are not eligible for Selling

Did you know the shipping feature is available for certain categories of products?

If you can’t offer shipping, the item you’re selling might not be shippable. If your item is not eligible for shipping, you won’t get a shipping option whatsoever. Therefore, it’s important to know which types of items fall under shipping criteria. 

#5: You’re Selling Prohibited Items

If you don’t see the shipping option, it’s possible that the product belongs to a restricted category. Facebook has clearly stated in its Commerce Policies that products that don’t comply with their policies are completely prohibited on the platform.

The list of prohibited products includes alcohol, adult products, hazardous goods, medical products, and more. So, avoid listing products that do not comply with Facebook’s commerce policies. 

#6: Outdated Facebook App

If you’re using an older version of the Facebook app, you might not be able to offer shipping on your listings.

Facebook is a dynamic app that rolls out new updates frequently. Therefore, it’s important to use to latest available version of the Facebook app to not miss out on new features.

To address this, you can go to AppStore (if you’re using an iOS device) or Google Play Store (if you’re using an Android device) and update the Facebook app. 

#7: Server Issues

Another factor that might be preventing you from accessing the shipping feature on Facebook Marketplace is server issues.

The Facebook servers might be experiencing a service outage which is why you’re unable to offer shipping. So, go to Downdetector.com and check if the problem is global.

#8: In-App Bugs & Glitches

Facebook might be going through a buggy phase, resulting in your inability to offer shipping for your products.

Unexpected bugs and glitches are an inevitable part of all social networking apps. If you can’t offer shipping, try logging out of your Facebook account and then logging back in to see if it resolves the bugs.

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Wrapping Up:

To wrap things up, offering shipping on Facebook Marketplace is a great way to earn the trust of your customers and get five five-star ratings rolling.

However, there are a few cases where access to the shipping feature can get disabled. In this article, we’ve shared how you can set your account to offer shipping and common reasons why your access to the shipping feature has been restricted.

Hope you found this information valuable. Please share your findings with us in the comments. 

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An experienced technical writer who specializes in simplifying technical jargon. Being a lifelong learner, she stays up-to-date with the latest trends and tools in the world of technology. When she’s not writing technical stuff, you can find her reading self-help books.