Fix: Xbox Cloud Gaming Black Screen

Xbox Cloud Gaming is a special gaming service that lets gamers play their favorite games without any hurdles.

But some gamers are not happy because it doesn’t always work well for them. Many games have reported that they’re having a black screen error on their Xbox Cloud Gaming.

If you’re one of them, then this article is for you.

In this article, we will discuss why a black screen occurs on your Xbox Cloud Gaming and how to fix this issue in no time. Just like how we fixed Xbox Series X black screen problem before. (insert internal link)

Alright, let’s do this!

Why does Xbox Cloud Gaming Black Screen Occur?

Short Answer: Your slow internet connection is causing the black screen issue with Xbox Cloud Gaming.

Xbox Cloud Gaming black screen error

When you play games on Xbox Cloud Gaming, the game comes from the company’s special servers to your device like a computer, Xbox, or phone. But sometimes, the game screen might turn black. The reason for this is that your internet connection is slow.

Just like when you watch videos on YouTube and they become blurry if the internet is not good, the same thing happens with Xbox Cloud Gaming.

There you have it! Sluggish Internet is the culprit for the Xbox Cloud Gaming black screen error. Xbox wants to make sure you have a good experience, but slow internet can make the game go slower or look blurry, and more often than not all you can see is the black screen.

Fix: Xbox Cloud gaming black screen

Fortunately, there are some quick and easy-to-follow methods that will help you fix the Xbox Cloud Gaming Black Screen error.

Let’s discuss those methods in detail.

Method#1: Use 5 GHz Wi-Fi

To make your gaming experience even better with Xbox, we firmly advise using 5 GHz Wi-Fi. It’s fast and efficient. Your router sends Wi-Fi signals on two different channels: 2.5 Ghz and 5 GHz. But we need to use the 5 GHz channel for a better gaming experience.

Now, how do we use the 5 GHz channel?

Well, to use a 5 GHz channel, you’ll need to get a special router called a “Dual-Band Router.” 

What’s so special about this router?

This router can send both 2.5 GHz and 5 GHz Wi-Fi signals. So, it’s like having two Wi-Fi networks in one.

So, get the dual-band router today and 10x your gaming speed.

Method#2: Try Microsoft Edge Browser

If you’re facing a black screen issue on your Xbox Cloud, then try playing on a web browser. We recommend using Microsoft Edge. Microsoft, the same company that made Xbox, made their web browser even better than others. 

The Edge browser is exceptionally good for playing games as it doesn’t have ugly black borders around the screen.

As far as video quality is concerned, there’s not much of a difference. You get the same quality as others, in fact, better than other browsers because the Edge browser has a special feature known as “Clarity Boost” that makes the game look even better.

Method#3: Clear Browser Cache

If the Xbox Cloud Gaming black screen error persists, then try clearing the browser cache. By clearing the browser cache, you ensure a lightning-fast experience.

Here’s how you clean the browser cache. Just follow the simple steps mentioned below:

  • Step 1: Click on the “Menu” button located in the top right corner (three horizontal dots)
  • Step 2: Next, choose “Settings” from the list
  • Step 3: Under settings, look for “Privacy, Search, and Services” on the left side of the screen
  • Step 4: Once you find it, click on it
  • Step 5: Next, look for the part that says “Clear Browsing Data” and choose the “Clear” option there
  • Step 6: Check off the option that says “Cached Files and Images”
  • Step 7: Look for a drop-down menu near the “Time Range” option
  • Step 8: Once you find it, click on it and choose “All Time” from the options
  • Step 9: Lastly, click on “Clear Now” to finish

That’s it. By following these steps, you’ll be able to clear your browsing data.

Method#4: Opt for a New DNS

Sometimes, enthusiastic gamers say that changing the DNS (Domain Name System) can make games like Warzone and Fortnite work much better.

What on earth is DNS?

Well, DNS is like a special phonebook that helps us connect to the right place on the internet. It doesn’t make the internet faster, but it can help us connect to the game servers that are closer to us.

How is DNS related to my Xbox Cloud black screen?

It’s important because it makes the games work smoother and helps us avoid problems like “network errors” or black screens. Therefore, we advise checking DNS on your router to see if the issue resolves.

Here you go! Changing the DNS can help make games run better and fix the black screen error.

Method#5: Say NO to VPN

In some cases, VPN has also been found to be a culprit of the Xbox Cloud black screen error. When we use a VPN, it has to do extra steps before we can play the game on Xbox Cloud Gaming. It keeps our connection safe by sending it through its own special server. 

But when we pretend to be somewhere else, it takes more time and makes the game slower. Since Xbox Cloud Gaming is like watching a movie that’s being streamed, if the game gets slower, it can make the picture worse and sometimes make the screen go black.

Therefore, it’s important to be careful when using a VPN for gaming.



That’s all for today’s article about fixing the black screen issue on Xbox Cloud Gaming. Try all the fixes mentioned above and let us know which one worked for you. Don’t let a pesky black screen stand in your way, give these fixes a shot and resume your gaming experience.

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An experienced technical writer who specializes in simplifying technical jargon. Being a lifelong learner, she stays up-to-date with the latest trends and tools in the world of technology. When she’s not writing technical stuff, you can find her reading self-help books.