FedEx is one of the world’s leading courier services and is widely used to ship items from one place to another.
Unfortunately, it is not uncommon for customers to experience issues with their FedEx tracking, such as not working or not updating.
This can be highly frustrating, especially when the customer is waiting eagerly for a package to arrive.
This article will explore why FedEx tracking might not be working or updating. We will also discuss some of the solutions that customers can use to try and solve the issue.
Why is FedEx tracking not working or updating
Short answer: FedEx tracking not working or updating could be due to technical issues, incorrect tracking numbers, or delays in transit. It’s best to contact FedEx directly to check the status of your shipment if the tracking numbers aren’t working.
FedEx tracking not working or updating can be an infuriating experience for anyone expecting a package to arrive. However, there are several reasons why this may be happening, and it’s important to know what they are, so you can ensure everything is okay with your shipment.
Reason 1: The Package May Not Have Been Scanned Yet
The first possibility is that the package you’re expecting may not have been scanned yet by the shipper or receiving facility. If this is the case, your package won’t show up in the tracking system until it’s been reviewed.
If the shipper or receiver forgets to check the box, it can take some time for the package to appear in the FedEx tracking system.
Reason 2: The Carrier May Not Have Updated
The second possibility is that the Carrier may not have updated its system yet with the package’s current location.
For example, this can happen if the box is in transit for an extended period or has been handed off from one Carrier to another. If this is the case, the package can take some time to show up in the tracking system.
Reason 3: There May Be an Issue with the Tracking Number or Barcode
The third possibility is that there may be an issue with the tracking number or the barcode on the package.
The package won’t appear in the tracking system if it is missing. Therefore, it’s essential to ensure that the tracking number and barcode on the box are correct to track the parcel.
Reason 4: The Package May Have Been Delayed
The other common reason for FedEx tracking not working or updating is that the package is delayed due to bad weather or other shipping issues. This could range from a natural disaster to a truck breakdown or rerouting issue.
If this is the case, you should contact FedEx customer service to ask them for an update.
Reason 5: The Recipient May Not Have Updated Their Address details
Also, the recipient may not have updated their address information with the shipping carrier.
This can happen if they move or give the wrong address information when ordering the package.
If this is the case, you should contact FedEx customer service to ask them to update the address information and to see if they can reroute the package.
Reason 6: The Package May Have Been Rerouted
The package may have been rerouted due to an address error. This can happen if the address entered is incorrect or incomplete or if the parcel was sent to an incorrect address.
If this is the case, you should contact FedEx customer service to ask them to reroute the box and to see if they can track it.
Reason 7: It may Have Been Delivered to an Alternate Location
Sometimes packages are sent to an alternate location, such as a post office, a FedEx store, or a neighbor’s house. This is done for safety and security reasons.
If this is the case, the FedEx tracking information should still work, but it may not show the package’s exact location. Contact the sender or the FedEx customer service team to find out where the package has been delivered.
Reason 8: It may Have Been Damaged or Destroyed in Transit
The tracking information may not update correctly if the package has been damaged or destroyed in transit. This could be due to an accident, extreme weather conditions, or mishandling by the Carrier.
If you suspect the package has been damaged, contact the sender or the FedEx customer service team to find out what happened.
Reason 9: It may Have Been Stolen or Lost by the Carrier
Unfortunately, the package may have been stolen or lost while in transit.
If this is the case, the tracking information may not work correctly. In this case, you should contact the sender or the FedEx customer service team to find out what happened.
How to fix – FedEx tracking not working.
Regarding the reliability of a package’s delivery, one of the critical elements is the ability to track the package’s progress. FedEx is one of the most well-known delivery services, and its tracking service is usually reliable.
However, there can be times when the tracking isn’t updating correctly or not working. If you find yourself in this situation, here are some steps you can take to fix the issue.
Fix 1: Check the Tracking Number to Ensure It is Correct and Complete
The first step is to ensure you have the correct tracking number. FedEx tracking numbers are 12 digits long and include numbers and letters. If unsure of the right number, you can look up your package on the FedEx website.
Fix 2: Check the Transit Status of the Package
Once you’ve confirmed the tracking number is correct, you should check the package’s status. For example, if the box is not in transit, then it is likely that the tracking information won’t be updated.
Fix 3: Check to See If the Package Has Been Delivered to the Wrong Address
If the package has been delivered to the wrong address, the tracking information will likely not be updated. In this case, you should contact FedEx and have them investigate the situation.
Fix 4: Contact FedEx Customer Service to confirm the Package is Still in Transit.
If you have concerns that the package may not be in transit, the first step is to contact FedEx customer service. They can confirm if the box is still in transit and provide any other information you may need.
Fix 5: Check if the Package Has Been Delayed or Rerouted
Sometimes packages may be delayed or rerouted, leading to unavailable tracking. If this is the case, contact FedEx customer service, as they can provide you with the latest information and estimated delivery date.
Fix 6: Check if the Address for the Package is Correct
Sometimes packages are sent to the wrong address due to incorrect information. If this is the case, the box may not be able to be tracked until it has been returned to the sender. To ensure the accuracy of the address, check the tracking information or contact FedEx customer service.
Fix 7: Issue with the package’s weight or size.
You should check for an issue with the package’s weight or size. FedEx will not ship packages that are either too heavy or too large for their services or don’t meet their safety requirements. If this is the case, the package will be returned to the sender, and you won’t be able to track it.
Fix 8: Check the tracking number.
Ensure the package is insured, and the tracking number is correct. FedEx won’t be able to track the shipment if the tracking number is incorrect or the box isn’t guaranteed.
Fix 9: Package being rerouted.
Check if the package is being rerouted or held at a FedEx facility. Sometimes packages get held up in transit, and the tracking information isn’t updated. If this is the case, you can contact a FedEx representative, and they will be able to provide you with more details.
Finally, if none of these possible issues are the cause, you may need to contact FedEx to open a claim. They will investigate the matter and take appropriate action.
SEE ALSO:
FedEx Tracking Number Not Working: Reasons & Solutions
Final words
The causes of FedEx tracking not working or updating could be an issue with the website, a network issue, an issue with the package, or a problem with the shipper.
Whatever the case, it is essential to contact FedEx customer service to ensure the package is tracked and delivered successfully. FedEx customer service can help answer the issues and ensure the box is delivered on time.
A content writer with a B.Tech degree from Kalinga University, Saksham Jamwal, has a passion for writing. His favorite genre to write about is the ‘daily use devices’ and ‘social media’. He has worked on multiple projects ranging from blog posts to product reviews and loves to connect with people through his writing. Saksham is a creative and motivated individual who strives to produce informative and relatable content.
