Etsy presents users with a very workable choice in the form of a home-based business opportunity in the form of an online shop.
You may have lately noticed that the Etsy app and website aren’t operating at all or flashing “hmm something went wrong” if you use them to buy or sell handmade goods, vintage things, or creative materials.
When you are in the middle of a transaction on Etsy and you are unable to retrieve your buyer’s address information, or you are unable to submit shipping details, this can be quite aggravating.
Thankfully, there are patches that can be applied in order to restore normal functionality to both the Etsy app and website.
In this way, you will be able to provide all of your consumers with access to the handcrafted things you create via your device.
Why is my Etsy showing ‘hmm something went wrong’
Short answer: Your Etsy is showing something went wrong because the device doesn’t support the app, the connection isn’t stable, the server is down, the app has a bug, it’s out of date, or you are using a VPN.
With the Etsy app, you can browse and buy from a selection of millions of handmade and vintage goods from the convenience of your mobile device.
Handmade goods, vintage goods, creative goods, and personalized goods are just some of the options available here. No matter how big or how little the occasion, we have everything you could possibly need.
But before we get too far into fixing the issue, let’s take a step back and figure out what exactly is causing Etsy to remark “hmm, something went wrong.”
Reason 1 – The device doesn’t support the app
There is a chance that the minimal requirements for the Etsy app aren’t met by your device, which is one of the possible explanations.
For the most up-to-date version of Etsy, an Android version of 5.0 or later and an iOS version of 14.1 or later are both necessary for it to function properly.
Reason 2 – Unstable connection
An inconsistent internet connection is one of the most prevalent factors contributing to the inability of the Etsy app or website to function properly.
If you have had a similar experience, we suggest that you get in touch with your service provider so that they can give you further information.
Reason 3 – Down Server
Etsy might not be working for you for a number of reasons, one of which is that the server can be down. If the server goes down, the app and website won’t work because they are probably undergoing maintenance and will probably display “hmm… something went wrong.”
Reason 4 – Glitches or a bug in the app
There is no such thing as a flawless application; regardless of how diligently you work to eliminate errors and bugs, they will invariably find their way into the final product. Etsy is susceptible to the same problem, and it’s possible that bugs in the software are to blame for it.
Reason 5 – Outdated app
You might be using an earlier version of the Etsy app, which could be one of the reasons why the app has ceased functioning properly for you. It can result in a few glitches, which in turn will eventually lead to this problem.
Reason 6 – Using VPN
Using a virtual private network (VPN) service effectively encrypts and reroutes your traffic. Your data is initially delivered to its servers before being forwarded to its final destination. The information is so jumbled that anyone who tries to access it will get nothing but gibberish, which can be a problem for the app.
Fix: Etsy ‘hmm something went wrong’
No matter the cause of the problems you’re having with the Etsy app or website the nature of those problems, we are here to assist you as we have created a list of potential remedies to address a variety of difficulties related to the Etsy app.
Having said that, let’s move on and make the necessary adjustments. You should give each of the solutions outlined below a shot in order until the problem has been fixed.
Method 1 – Restart the device
You might try rebooting your smartphone if the Etsy app isn’t working properly. This can aid in fixing any problems that have sprung up and making the program work more efficiently.
To do this, just turn your phone off and then back on again. Once the Etsy app has been started, you may see if the issue has been resolved by opening it again.
Method 2 – Check Internet Stability
If you’re having difficulties with the Etsy app, the next step you must check is your network connection. Try activating Airplane Mode and then deactivating it if you’re having trouble with your mobile data connection.
In the event that this does not resolve the issue, try rebooting your phone. If you are connected to the internet via Wi-Fi, you should attempt to restart either your router or modem.
Before re-connecting any of the cable wires, you should let the router and modem at least a minute’s break after removing all of the cables from their respective plugs.
Method 3 – Check the Etsy server status
The Etsy website and app may be down if you continue to experience issues.
There are a number of different techniques to determine whether the Etsy server is down or whether there is an error or a problem in Etsy. Visiting websites such as DownDetector or IsItDownRightNow will allow you to accomplish this goal.
If these sites report that Etsy is experiencing technical difficulties, the only thing you can do at this point is to wait until the site is back up and functioning normally.
Method 4 – Log out and log in
Attempt logging out and back into the Etsy app if you’re experiencing issues. This may help refresh the app and resolve any small issues that have been occurring.
To log out of the account;
- Step 1– Launch the Etsy mobile app.
- Step 2– Tap You.
- Step 3– Settings Option.
- Step 4- Hit Sign Out.
- Step 5– After that, launch the application and enter your username and password to re-login.
Method 5 – Clear app cache
When trying to resolve an issue with an app, one of the most important actions you should take is to clear the app’s cache. After you have finished doing that, any temporary files on your device that could be the source of the issue will be removed and erased.
On Android:
- Step 1- Navigate to the Settings menu on your device.
- Step 2- Click the “Storage” button.
- Step 3- After that, select Other Apps/Apps from the menu
- Step 4– Locate Etsy and then click on it.
- Step 5- Next, tap clear the cache.
On iOS:
- Step 1- Go to the “Settings” menu.
- Step 2– Tap “General.”
- Step 3– Tap the “iPhone Storage” option.
- Step 4– Click the “Etsy” button.
- Step 5- Tap the button labeled offload in the app.
Method 6 – Uninstall and reinstall the app
Simply reinstalling the application is a popular fix that can fix a wide variety of minor and sporadic issues. A significant number of people have said that this approach was beneficial to them.
If you’re having trouble with the most recent update of the Etsy app while using an iPhone or android please read this.
For Android:
- Step 1- Visit the Settings menu.
- Step 2- Tap the Apps & Storage option.
- Step 3– Pick the Etsy option.
- Step 4– Tap “Delete App.”
- Step 5– You may get the most recent version of Etsy by going to the app store or the Google Play Store and downloading it from there.
On iOS:
- Step 1– You can accomplish this by carrying out the procedures;
- Step 2- Visit the Settings menu.
- Step 3- Tap General.
- Step 4- Tap the “iPhone Storage” option.
- Step 5– Tap Etsy.
- Step 6- Tap Delete App.
Method 7 – Update the app
When you update the Etsy app to the most recent version, all previously occurring bugs in the app that were known to Etsy will be fixed.
Always ensure you have the most recent version of the Etsy app because older versions occasionally stop working properly. If the version of the Etsy app you’re using is too old, the app might not function correctly.
Method 8 – Use the app instead of the browser, and vice versa.
Apps and websites are both accessed using handheld devices such as smartphones and laptop computers. Mobile applications and websites make it simple to access and consume content. Users are able to save information on their devices through the use of apps, making the data available to them at any time and in any location.
Additionally, some Etsy users have discovered that while the website may give them messages like “hmm something went wrong,” the mobile application works flawlessly on their device. This is likely due to the fact that the mobile application was developed expressly for the user’s platform, whereas browsers can experience a variety of difficulties.
Some people have also reported success using the browser instead of the app. So vice versa is also possible.
Method 9 – Pay by card
Some users have found that they were having issues with the Etsy app while paying for items with Apple Pay, PayPal, or Google Pay.
They were receiving the error message “hmm something went wrong,” but when they tried to pay with their cards, they were successful. It is possible that this is due to an issue with an internal bug in Etsy.
Method 10 – Correct listing format
The shop only accepts images in the following formats: jpg, gif, and png. Only these formats can be used for images on Etsy.
Transparent PNGs and animated GIFs are not supported. Images with transparency will display as black on Etsy.
The “hmm something went wrong” message appears for some viewers during the listing process.
- A listing photo and thumbnail on Etsy should have a 4:3 aspect ratio.
- Etsy also requires a minimum of 2000 pixels for the image’s shortest side to ensure that it won’t get blurry when a user enlarges it.
- This means that the minimum dimensions for your Etsy product image should be 2700 px wide by 2025 px high.
- Images with a file size greater than 1MB may fail to upload entirely, especially when using a slower internet service.
Method 11 – Contact Support
In the event that your issues with the Etsy app have not been resolved, your final option is to get in touch with Etsy’s customer service. They can assist you in diagnosing the problem and resolving it so that the application can be used again.
Final Words
It is my sincere hope that you have gained some benefit from reading this post. If you have any inquiries regarding the content presented here, please don’t hesitate to leave a remark at the bottom of this page, and we will get back to you as quickly as we can.
Technical writer and avid fan of cutting-edge gadgetry, Abhishek has authored works on the subject of Android & iOS. He’s a talented writer who can make almost any topic interesting while helping his viewers with tech-related guides is his passion. In his spare time, he goes camping and hiking adventures.
