Your DirecTV receiver box is not working properly because of trouble with the connection. This is preventing the DirecTV receiver box from functioning. It’s possible that this is the result of faulty plugins, a sluggish setup box, the incompatibility of some types of on-demand material, or an error in the code.
Can’t get in quality TV time? Can’t get any signal into your home because your DirecTV box is busted? Read on to find out how to rapidly fix this problem.
Service issues and outages are rare for DirecTV subscribers in their homes.
Some of these users may occasionally have connectivity issues. Minor problems like these usually have simple solutions. You need just learn the procedure.
By adhering to the instructions below, you will quickly arrive at a conclusion.
Why Is My DirecTV Receiver Box Not Working
Your DirecTV app is not functioning because of a number of problems. It might be a faulty connection, improperly connected cables, a very sluggish receiver, issues with your on-demand content, or even a coding error affecting the programs on your television.
Reason 1: Improper Plug-Ins
Unsecure connections between cables cause this problem. This alters how the set-top box has to be programmed. But with some tweaks to your code, you can get rid of the problem and go back to normal.
Reason 2: A Slow Receiver
It’s conceivable that your DirecTV isn’t working because your receiver is too sluggish.
Reason 3: Interactive/On-Demand Content Is Ineffective
When on-demand programming on your television does not appear to operate when switched on, you may think that your DirecTV receiver box is not responding. This might be accurate, or your on-demand material is to fault.
In any case, it is preferable to correct it.
Reason 4: Error codes 771, 775, or 776
When many DirecTV customers have a connection problem, the DirecTV error 771 message is one of the most typical. When this occurs, your DirecTV equipment is unable to catch a signal, and your setup box will not enable you to watch any television.
Reason 5: Sharing is disabled
 In the event that your home-wide system is malfunctioning, check your sharing preferences.
How To Fix DirecTV Box Not Working
Read these five steps attentively to understand how to swiftly fix your DirecTV box!
Method 1: Secure your cords
Here are seven possible solutions to your DirecTV problem:
-
Step 1: Receiver is powered
Make sure the receiver is powered on and properly connected.
-
Step 2: Switch on front panel lights
Are the front panel lights switched on? Is it possible to switch on the receiver using the front panel?
-
Step 3: Check for green light
Is there a green light on top if you push a button on your remote? If not, you may require new batteries.
-
Step 4: Check that your TV is connected
Check that your TV is connected in and set to the right input. (It’s an easy process, but it’s important to verify it again.)
-
Step 5: Remote to switch inputs
Use the TV’s Input or Source button on the remote to switch inputs.
-
Step 6: Double-check the connections
Double-check the connections between your TV and receiver. The great majority of troubles are the consequence of incorrect cable connections.
-
Step 7: Try swapping the wires
If your DirecTV receiver and TV are both switched on but you still don’t have any picture or sound, try swapping the wires between the receiver and the TV.
Method 2: Reset the receiver
Almost all receiver box difficulties may be fixed with a hard reset. It’s recommended that you try a few different things, so keep reading for more information.
Method 3: Examine your network
Fortunately, this is a straightforward DirecTV repair. When your receiver box fails to display your interactive and/or On Demand content, it’s time to verify the network status on each receiver by following these simple steps:
-
Step 1: select the Dash option
Press the Dash button until the message “Internet: Connected” displays. Press the Dash button twice to enter the new Genie menus.
-
Step 2: Reconnect
Each receiver has a network connection.
-
Step 3: For Hardware (Isn’t a Genie System)
Navigate to Settings & Help by hitting the Menu button on your remote.
-
Step 4: Go to Preferences
Following the configuration, choose Network Setup <Reset Network Defaults < Connect Now.
-
Step 5: Set up the Genie Equipment
Simply hit the Menu button on your remote to access the Settings menu.
-
Step 6: Navigate to Internet Setup
To restore factory settings for your network, go to Internet Settings. In order to reconnect to the network after resetting the default settings, choose Connect Now.
If the receiver is showing that neither the Network nor the Internet are connected, or if Connect Now is not functioning, then you may need to reset the router and the Broadband DECA. Reconnecting the SWM power inserter is also recommended.
Method 4: Fixing 771, 775, and 776 Errors
There may be error codes that need fixing on your DirecTV set-top box. If this happens, or if you get an error 775 or 776 from DIRECTV, try these workarounds.
-
Step 1: Error Code 771
it is an insufficient signal strength if error code 771 is flashed. Click the Menu button on your remote to access the menu.
To check your signal strength, go to the menu and select Settings & Help, then Settings, then Satellite. Select Dash from the remote’s menu.
Check each satellite and tuners 1 and 2 on your DVR. It’s 1-5 if you have an HR34.
Some entries may be blank or marked as “N/A,” but the average number of entries should be at least 75. Numbers fewer than 75 might indicate that your dish needs to be repositioned or replaced.
-
Step 2: Error 775
its an error code 775 if SWM power loss happens. Make sure that all cables are rust-free and spotless.
Retighten any loose wires or connections. In order to restore power, the SWM power inserter must be removed and reconnected.
If the problems persist, a bad cable can be at blame. Disconnect each cable individually until the faulty one is located. The frayed cable should be swapped out for a new one.
-
Step 3: Error 776
If too many receivers are connected to SWM then its an error code 776.
Determine the total number of tuners in use. Compared to standard DVRs, the HR34 features five tuners. You might need a SWM-16 if the answer is more than eight.
Method 5: Make “sharing” available
If your home’s central system is malfunctioning, try these solutions.
-
Step 1: Sharing should be on
Make sure that Sharing feature is enabled.
-
Step 2: Click the Menu button
Click the Menu button on your remote to access the menu.
-
Step 3: Follow the links
Follow the links for the Setup & Help, Settings, Whole-House, and Share Playlist options.
-
Step 4: “Share Playlist”
Select the “Share Playlist” option and hit Select.
If the receiver is not displaying Network and Internet as connected, or if Connect Now is not functioning, you may need to check the wires or reset the router and Broadband DECA.
The SWM power inserter should also be unplugged and replugged.
How To Reset DirecTV Box
To get things working again, try these solutions.
Method 1: Reboot your system twice
-
Step 1: Red reset button
Hit the red reset button on your receiver.
-
Step 2: Reboot
Reboot it as soon as it finishes restarting.
Note that it may take a few minutes to get up speed after a double reboot. After a double-reboot, your DirecTV equipment should be at its optimal performance in roughly 12 hours.
Method 2a: Run a Full System Test
Run a Full System Test on a regular hardware.
-
Step 1: Select the Menu option
Select the Menu option using the remote’s main button.
-
Step 2: Run a system test
Run a system test by selecting Settings & Help, then Settings, Info & Test.
-
Step 3: Press the Dash button
Confirm by pressing the Dash button.
Method 2b: Perform a System Test
Perform a System Test on the DirecTV Genie Hardware.
-
Step 1: Hit the Menu
On your remote, hit the Menu button.
-
Step 2: Go to Settings
Go to Settings, Info & Test, and Run System Test.
-
Step 3: Press the Dash
Confirm by pressing the Dash button.
-
Step 4: Double reboot
If you get the message “All Items OK,” you will need to do a double reboot as described above.
Method 3: Â Use an external hard disk
-
Step 1: Disconnect the receiver
Disconnect the receiver and then the external hard drive.
-
Step 2: Use the internal hard drive
Try using the internal hard drive again for a few of days after reconnecting the receiver.
-
Step 3: Reconnect and restart if needed
If you have recordings on an external drive, you will need to reconnect it and restart the device before you can view them.
FAQs
1. Can you tell me why my TV’s not responding to my DirecTV remote?
To access your personal account, select “My DirecTV.” A menu option will appear; select “Manage package.” You may refresh your receiver by going to the “Manage receivers” menu.
Direct TV recommends a receiver restart (red button) if this doesn’t work immediately. If this doesn’t help your signal, you should get in touch with DirecTV’s technical assistance.
2. My DirecTV app keeps crashing! What do I do?
The problem codes and fixes for the DirecTV app are one-of-a-kind.
If you are having problems with the DirecTV app on your computer or mobile device, you may get help by utilising the DirecTV App Troubleshooting Tool. Find out the error code and follow our guide above for the same.
Final Words
After exhausting all other options, if you still have problems with DirecTV, you should call their technical support.
Any of these problems with your DirecTV connection can be solved by contacting them. If you need assistance with DirecTV, there is a simpler method to do so.
The DirecTV technician will assess the problem and explain how to fix it step by step. The best part is that there is zero fee to DirecTV customers for this service. If you have DirecTV in your house, motorhome, or boat and need help, just give them a call.
An aspiring psychologist, Bhavya is in love with technology, sports, and social media. Writing is her passion and solving people’s queries through her guides on AndroidNature is her hobby!
