[7 Ways] Fix ITV hub not working on smart TV

ITV Hub is not working on Smart TV because the streaming service may not be accessible as the server is experiencing some kind of problem.

This is a possibility. However, if the server is functioning normally, the only problems you could run into when viewing their material are pauses for buffering or freezing.

You won’t be able to watch the program, though, if you get error warnings that say things like “Program currently unavailable” or anything like that. This is because the program you are trying to access may not have exclusive ownership of the associated online rights.

Therefore, if you use your device and get alerts stating that it is unavailable, there is nothing you can do to repair the problem. You will, however, be required to hold off until the program has the right to be streamed online.

The ITV Hub is a fantastic television app for those living in the United Kingdom that gives you the ability to view all of your favorite ITV programs in a single, easy-to-access location. You may get the ITV app on both your PC and your smartphone by downloading it.

Official ITV logo
Image Source: Wikipedia

You also have access to the ITV Hub app if your television is a smart TV, which is a distinct kind of television.

You will, however, need anything that allows you to connect to the internet. On the ITV app, you are able to catch up on any television shows from the last 30 days that you may have missed.

Even though ITV Hub is one of the most dependable catch-up systems currently available, there are still times when you could have problems with it.

Why is ITV hub not working on smart TV

ITV Hub not working on Smart TV because their servers could be malfunctioning. This server fall-down at any moment is perhaps the most infuriating thing that could cause the ITV Hub to cease functioning.

The fact that this is occurring indicates that there is nothing fundamentally wrong with your device.

Until you can use your app yet again, you will first need to wait for them to get everything back up and running again.

On the flipside, if there is no problem with the server, the only problems you could experience are freezing and buffering.

After clicking on the program you want to watch, you may sometimes be confronted with error warnings or a screen that is completely blank.

It’s possible that your device is lacking the latest upgrades, which is causing you to have problems with your ITV. A connection to the internet that is unreliable is another possible explanation.

How do I fix ITV hub not working on smart TV 

Method 1: Examine your signal

Check to see whether the issue is limited to the ITV Hub app or affects all of the applications on your smart TV by making sure that you utilize all of the other apps first.

If that isn’t the case, you could be experiencing signal problems with both your television and your internet. Ensure that your internet connection is reliable before continuing.

Method 2: There is a Problem with the Server

There are occasions when this streaming service may not be accessible due to problems with the server.

When anything like this occurs, it’s probable that there is a technical problem on their end.

As a result, the only thing you can do at this point is to wait for them to make the necessary adjustments.

Method 3: Perform a hard-reset on your TV

Resetting your television isn’t that big of a deal, and it may solve a lot of issues that you might be experiencing with it.

If you’re having issues, try doing that. Therefore, you should give your TV a short reset in order to determine whether or not this resolves the issue.

smart tv options

Carrying out a hard reset on your Smart TV to restore it to the settings it had when it was first manufactured is a very simple process.

If you follow the directions that appear on the screen, you will end up with a television that functions just as well as brand new.

Method 4: Make sure the App is up to date.

In almost all cases, smart TVs will update their applications on their own whenever there is a new version available; but, in the very unlikely event that they do not, you will need to update the apps on your own.

It’s possible that you’re using an outdated version of the ITV Hub that is no longer supported by the company.

To upgrade your existing version of the ITV Hub app:

  • Step 1: Select the ITV Hub app from your TV’s menu.
  • Step 2: Navigate to Settings
  • Step 3: Choose the Update option.

You should be able to get back up and running by upgrading your app if there is a new version of the ITV Hub available.

Method 5: Reboot your router

The majority of online applications cannot function correctly without a constant and rapid internet connection.

For optimal viewing, the ITV hub requires an internet connection speed of at least 750 kilobits per second.

It’s possible that the app itself isn’t to blame for the buffering troubles you’re experiencing; rather, the issue may lie with the internet connection in your house.

unplugging a router and reinserting the cables

It is possible that the visual quality may suffer as a result of your sluggish internet connection. To resolve this problem:

  • Step 1: Optimise your smart TV’s reception

Optimize it by positioning your router in close proximity to it.

  • Step 2: Reduce the number of obstacles 

Make sure you reduce the obstacles and interferences that stand between your smart TV and your router.

  • Step 3: Restart your router and open the ITV app again.

If the issue with your internet speed hasn’t been resolved, restart your router and open the ITV app on your smart television once again.

  • Step 4: Contact your internet service provider.

If you are still experiencing troubles with your internet speed, contact your internet service provider.

Method 6: Delete the app’s cache

You may erase the cache for your ITV app by using the following method:

  • Step 1: Access the settings menu on your smart TV.
  • Step 2: Navigate to the Apps menu and pick System Apps.
  • Step 3: Find the ITV app on your device.
  • Step 4: Choose to Clear the Cache.
  • Step 5: Restart your TV

After you have restarted your TV, check to see whether the problem still persists.

You may give this strategy a go if the ITV app is still giving you trouble after trying it.

Method 7: Uninstall the app and get it again

If none of the solutions described above work, you can try removing and then reinstalling the ITV app from your smart TV.

  • Step 1: Navigate to the Settings menu.

Go to the Home screen of your smart TV and then scroll down to the Settings menu.

  • Step 2: Navigate to the Apps area 

Depending on the smart TV model you have, look for this option under the Device menu.

  • Step 3: Choose the ITV Hub app.

Go to your Downloaded applications section and choose the ITV Hub app.

  • Step 4: Choose OK after selecting the Uninstall option.
  • Step 5: Pick Google Play Store from the menu.

Once you are back in the Apps area, select the Google Play store from the menu.

  • Step 6: Search for the ITV Hub app.
  • Step 7: Install the ITV Hub application 

After clicking Install, wait for the procedure to be finished.

  • Step 8: Start the ITV Hub app.

Start the ITV Hub app and check to see whether the problem still exists.


Q1. How do I reinstall ITV Hub on my Smart TV?

Navigate to the Settings menu by going to the Home screen of your smart TV. To discover this option, you may either go to the Apps area or, on certain smart TV devices, look under the Device menu.

Choose the ITV Hub app from the list of applications that you’ve downloaded. Choose to uninstall the program, and then click the OK button. After this, install the app again.

Q2. How do I update ITV Hub on Samsung TV?

Employing the TV’s remote, go to the Settings menu and then pick the Support option. Choose Software Update, and then choose Update Now from the drop-down menu. Your TV will automatically download and install any available software updates. Please wait until the update has finished before switching off the television; updates often take a little time to complete.

Q3. Why is ITV Hub not working on Firestick?

Unplugging and restarting your Firestick is advised if your ITV hub or Firestick is often freezing. ITV app difficulties are most likely caused by a problem with the Firestick device. Rebooting the USB stick usually takes care of the problem.

Final Words

We have high hopes that the solutions and workarounds described above will be successful in resolving the problem of the ITV hub not functioning properly on smart TVs.

If, on the other hand, you are using a Smart TV, the answers to your problems may vary depending on the manufacturer of your TV.

In spite of this, you may attempt to fix the problem by clearing the cache or, failing that, doing a hard reset on the device.

You may always contact the ITV Hub app support on their website for more information in the event that your ITV Hub app continues to malfunction in an improper manner.

Further Reading:

Can you get ITV hub on SKY Q (2022)

[10 Ways] Fix ITV hub not working on Firestick?

[Fixed] Why does ITV hub keep asking me to sign in

[Fixed] Why are my ITV channels not working